Stacy Allison
Horton,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Patient Care Technician
DaVita Dialysis Corporation
Gadsden, Alabama
04.2024 - Current
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Explained treatment procedures to patients and their families.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Provided emotional support to patients and their families during difficult times.
- Helped create a safe environment by following infection control policies.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Provided direct patient care and assistance to healthcare team members.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
Housekeeping
Blount County Commission
Oneonta, AL
06.2021 - 03.2024
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Sanitized and cleaned sinks, mirrors, and toilets.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
Hostess/Crew Team Member
Jack’s Family Restaurant
Snead , AL
07.2012 - 09.2021
- Greeted customers and cultivated positive experiences in line with company standards.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
- Resolved conflict according to company protocols.
- Interacted pleasantly with guests to deliver quality customer service.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Took orders from patrons and input selections into store computer system.
- Presented orders to guests within anticipated service times.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Followed orders of senior leadership with exacting accuracy in moment and without question.
- Swept, vacuumed and dusted areas periodically to maintain impeccable cleanliness.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Explained current promotional information and items to patrons.
- Assisted patrons in making menu selections.
Assistant Office Manager
Springville Apartments
Oneonta, AL
02.2014 - 02.2016
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Used judgment and initiative in handling confidential matters and requests.
Teller
Cadence Bank
Oneonta, AL
09.2008 - 07.2013
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered to financial services security and audit procedures.
- Directed specific questions to appropriate branch personnel.
- Opened new checking, savings and lines of credit for customer accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Resolved problems or discrepancies concerning customers' accounts.
- Identified transaction errors when debits and credits did not balance.
- Performed special services for customers, ordering bank cards and checks.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
Assistant Manager
Dollar General
Oneonta, AL
04.2007 - 11.2008
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Education
High School Diploma -
Susan Moore High School
Blountsville, AL05.1985
Skills
- Customer Service
- Customer-Oriented
- Hardworking
- Detail-Oriented
- Teamwork
- Customer Service-Focused
Timeline
Patient Care Technician
DaVita Dialysis Corporation
04.2024 - Current
Housekeeping
Blount County Commission
06.2021 - 03.2024
Assistant Office Manager
Springville Apartments
02.2014 - 02.2016
Hostess/Crew Team Member
Jack’s Family Restaurant
07.2012 - 09.2021
Teller
Cadence Bank
09.2008 - 07.2013
Assistant Manager
Dollar General
04.2007 - 11.2008
High School Diploma -
Susan Moore High School