Alexa Wylam
Pendleton,OR
Summary
Dynamic restaurant manager with proven expertise in team management, customer engagement, and inventory control. Known for implementing effective training programs that enhance service quality and optimize operations.
Overview
20
20
years of professional experience
Work History
Restaurant Manager
Mamacitas International Grill
La Grande, OR
09.2024 - 03.2026
- Led daily restaurant operations, ensuring efficient service and high standards of food quality.
- Trained and mentored staff on best practices for customer service and food safety protocols.
- Developed and implemented strategies to enhance guest satisfaction and foster repeat business.
- Managed inventory control, optimizing supply chain processes to reduce waste and costs.
- Collaborated with kitchen staff to create seasonal menus that align with customer preferences.
- Analyzed financial reports to identify trends and inform budgetary decisions for the restaurant.
Florist
Autrys 4 Seasons
Bend, OR
01.2024 - 07.2024
- Designed custom floral arrangements for various events, enhancing customer satisfaction and brand reputation.
- Managed inventory levels to ensure availability of fresh flowers and supplies, minimizing waste.
- Trained junior staff in proper floral care techniques and customer service best practices, fostering team development.
- Coordinated with vendors to source high-quality flowers, improving product offerings and customer experiences.
Credit Specialist
Les Schwab Tires
Bend, OR
01.2022 - 01.2024
- Analyzed customer credit applications to assess risk and determine approval status.
- Collaborated with sales team to resolve financing inquiries and improve customer satisfaction.
- Developed training materials for new staff on credit policies and procedures.
- Streamlined credit processing workflows, enhancing efficiency in application reviews.
- Facilitated communication between departments to align on credit offerings and customer needs.
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
Crew Member Manager
Trader Joes
Bend, OR
06.2015 - 01.2022
- Supervised daily operations to ensure optimal customer service and team performance.
- Trained and mentored new crew members on store policies and procedures.
- Implemented inventory management strategies to reduce waste and improve stock levels.
- Collaborated with team to enhance product displays, driving customer engagement and sales.
- Developed scheduling processes that improved workforce efficiency during peak hours.
- Analyzed sales trends to inform product selection and promotional strategies.
- Addressed customer inquiries and resolved issues to maintain high satisfaction levels.
Manager/Lead Barista
Dutch Bros
La Grande, OR Roseburg, OR Albany, OR
06.2006 - 06.2015
- Managed inventory control systems, ensuring optimal stock levels and cost management.
- Led daily operations, ensuring high-quality service and customer satisfaction.
- Developed training programs for staff, enhancing team performance and efficiency.
- Streamlined workflow processes, reducing wait times and improving service delivery.
- Conducted performance evaluations, providing constructive feedback to team members.
Education
Business
Umpqua Community College
Roseburg, ORAssociate of Science - Business
Eastern Oregon University
La Grande, ORSkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
Timeline
Restaurant Manager
Mamacitas International Grill
09.2024 - 03.2026
Florist
Autrys 4 Seasons
01.2024 - 07.2024
Credit Specialist
Les Schwab Tires
01.2022 - 01.2024
Crew Member Manager
Trader Joes
06.2015 - 01.2022
Manager/Lead Barista
Dutch Bros
06.2006 - 06.2015
Business
Umpqua Community College
Associate of Science - Business
Eastern Oregon University