ALEXANDER AKBAR
Summary
Diligent Customer Service Manager bringing 10 years of experience in operations, Customer Care, organizational development, and team building within diverse industries. Proficient in planning, coordinating, and executing successful production strategies. Adept at improving operational stability, efficiency, and profitability. Team-minded individual works well with others and on prioritize tasks.
Overview
12
12
years of professional experience
Work History
IT Help Desk Technician
Kent State University
08.2021 - Current
- Performed troubleshooting on networking and connectivity issues to restore connections and network access
- Updated software versions with patches and new installations to close security loopholes and protect users
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Documented repair processes and helped streamline procedures for future technical support actions
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates
Assistant Manager (Store Manager in training)
Starbucks
08.2018 - 12.2019
- Trained new employees on proper protocols and customer service standards
- Assisted in recruiting, hiring, and training of team members
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Directed and led employees, supervising activities to drive productivity and efficiency
Associate Manager
Lucky Brand Jeans
10.2015 - 11.2019
- Delivered exceptional customer service by greeting customers, assisting with product selections, offering style advice to ensure personalized shopping experience
- Meet or exceeded personal and store sales goals by promoting current promotions and new arrivals
- Maintain store presentation by organizing merchandise, setting up visual displays and keeping sales floor clean and well stocked
- Knowledge of P.O.S systems by handling cash, credit cards and gift card transaction accuracy while managing returns and exchanges in accordance with store policies
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
Barista Shift Lead
Starbucks
12.2013 - 08.2018
- Prepared and served coffee, espresso drinks, blended coffees, and teas
- Arranged merchandise and built eye-catching displays to increase sales
- Supported highest standards of conduct and service to support company reputation
- Greeted guests with pleasant smile and superior customer service
Barista
Starbucks
04.2013 - 12.2013
Education
Bachelor of Arts - Human Development and Family Studies
Kent State University
Kent, OHSome College (No Degree) - General Studies
Cuyahoga Community College
Cleveland, OHHigh School Diploma -
Willoughby South High
Willoughby, OH05.2025
Skills
- Superior customer service
- Problem solving
- Staff training
- Fast learner
- Relationship building
- Computer technical troubleshooting
- Help Desk Support
- Teamwork and Collaboration
- Interpersonal Skills
- Software installation
Timeline
IT Help Desk Technician
Kent State University
08.2021 - Current
Assistant Manager (Store Manager in training)
Starbucks
08.2018 - 12.2019
Associate Manager
Lucky Brand Jeans
10.2015 - 11.2019
Barista Shift Lead
Starbucks
12.2013 - 08.2018
Barista
Starbucks
04.2013 - 12.2013
Some College (No Degree) - General Studies
Cuyahoga Community College
High School Diploma -
Willoughby South High
Bachelor of Arts - Human Development and Family Studies
Kent State University
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