Alexander Arbogast
Brimfield,IL
Summary
Proven Manager at McDonald's and Customer Service Representative at Fortress Bank, adept in conflict resolution and account updating. Excelled in fostering customer loyalty through innovative discount strategies and superior service, enhancing team performance by effective mentoring. Skilled in communication and mediation, consistently achieving goals within tight deadlines.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Fortress Bank
01.2023 - 08.2023
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Manager
McDonald's
09.2019 - 08.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Bachelor of Arts - Political Science
Southern Illinois University, Edwardsville
Edwardsville, IL05-2025
Associate of Arts - Political Science
Illinois Central College
East Peoria, IL05-2023
Skills
- Conflict resolution
- Account updating
- Scheduling
- Store maintenance
- Communication
- Mediation
Timeline
Customer Service Representative
Fortress Bank
01.2023 - 08.2023
Manager
McDonald's
09.2019 - 08.2023
Bachelor of Arts - Political Science
Southern Illinois University, Edwardsville
Associate of Arts - Political Science
Illinois Central College
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