Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexander Atuesta

Las Vegas,NV

Summary

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. with expertise in help desk environments, assisting both employees and customers with technical issues.

Overview

3
3
years of professional experience

Work History

IT Technician

Technical Support ISIT International Services ·
01.2021 - 11.2022
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.

IT Technical Support

Jorge Washington School
10.2019 - 10.2020
  • Streamlined IT processes for increased efficiency and reduced downtime.
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
  • Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
  • Employed remote support tools effectively for efficient troubleshooting of offsite issues.

Education

Bachelor of Technology - Technology Education

SENA National Learning Service
Cartagena, Colombia
10.2020

Skills

  • Desktop Technical Support
  • Hardware Installation
  • Technical Support
  • Software configuration
  • Remote Support
  • Application installations
  • Microsoft Windows and Office
  • Remote Technical Support
  • Hardware Configuration

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

IT Technician

Technical Support ISIT International Services ·
01.2021 - 11.2022

IT Technical Support

Jorge Washington School
10.2019 - 10.2020

Bachelor of Technology - Technology Education

SENA National Learning Service

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Alexander Atuesta