Alexander Babcock
Hurricane
Summary
Performance-oriented team player bringing 10-year background in customer service marked by sales and administrative excellence. Well-organized leader with excellent project management skills. Effectively cultivate connections to enhance customer satisfaction and long-term loyalty.
Overview
10
10
years of professional experience
Work History
Service Writer
Factory Power Sports
03.2025 - Current
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Orchestrated efficient service schedules to meet need of customers each day in fast-paced environment.
- Educated customers about billing, payment processing and support policies and procedures.
Merchandiser
Total Wine & More
09.2024 - 03.2025
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
Parts Manager
Fay Myers Motorcycle World
02.2023 - 09.2024
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Ordered parts for customers, repair shops, and service departments for use in power sports equipment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Partnered with managers to implement operational enhancements for paperwork processing.
Delivery Driver
Bonnie Brae Liquor
06.2018 - 02.2023
- Completed on-time deliveries by choosing efficient routes and timeframes for optimum customer satisfaction.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Security Officer
Securitas Inc.
06.2015 - 12.2022
- Managed access and personnel direction for over 10 executives and 2 CEOs of the Liberty Media Corporation and all employed personnel.
- Assisted in managing a team of 6 personnel across various shifts.
- Maintained various logs and documents in all Microsoft Office programs.
- Performed maintenance work around the office including but not limited to copier repair, light repair, and appliance repair scheduling and assembly.
Education
B.S. - Athletic Training
Metropolitan State University of Denver
Denver, CO05.2025
High School Diploma - undefined
Cherry Creek High School
Greenwood Village, CO01.2014
Skills
- Warranty processing
- Supervision
- Status reports maintenance
- Expert in Microsoft Word and Google Docs
- Product and service sales
- Customer needs assessments
- Invoice filing
- Stock replenishment
- Planogram design
- Stationary surveillance
- Visitor tracking
- Personnel screening
Timeline
Service Writer
Factory Power Sports
03.2025 - Current
Merchandiser
Total Wine & More
09.2024 - 03.2025
Parts Manager
Fay Myers Motorcycle World
02.2023 - 09.2024
Delivery Driver
Bonnie Brae Liquor
06.2018 - 02.2023
Security Officer
Securitas Inc.
06.2015 - 12.2022
High School Diploma - undefined
Cherry Creek High School
B.S. - Athletic Training
Metropolitan State University of Denver
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