Alexander Bassetti
Florence Township
Summary
Dedicated host with proven skills in customer service, seating coordination, and complaint resolution. Committed to creating a welcoming atmosphere and enhancing guest satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Applebee's Neighborhood Grill & Bar
Westhampton
10.2023 - 04.2026
- Welcomed guests upon arrival to foster a hospitable atmosphere.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Provided excellent customer service by anticipating customer needs.
- Handled guest inquiries and complaints with professionalism and empathy.
- Coordinated seating arrangements to enhance restaurant flow and improve guest satisfaction.
- Assisted servers by communicating guest needs and managing waitlists effectively.
- Assisted servers in seating guests by escorting them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Communicated accurate wait time estimates to guests to facilitate informed dining decisions.
- Provided customers with accurate wait times and monitored waiting list.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Collaborated with team members to ensure smooth service during peak hours.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Trained new hosts on procedures and customer service standards to ensure consistent guest experiences.
- Built positive relationships with other front-of-house and kitchen staff.
- Monitored dining area to assess server capacity and estimate wait times.
- Maintained cleanliness and organization of the host stand and entrance area.
- Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Managed seating arrangements and tracked guest status using digital tools.
- Managed seating arrangements and tracked guest status using digital tools.
Amusement Ride Operator
Six Flags Great Adventure
Jackson
06.2022 - 09.2022
- Operated amusement rides, prioritizing guest safety and enjoyment during each shift.
- Monitored ride operations to ensure compliance with safety protocols and regulations.
- Conducted routine inspections for maintenance needs and safety checks on all rides.
- Guided guests during boarding, ensuring clear understanding of ride instructions and safety rules for a secure experience.
- Resolved guest inquiries and concerns, contributing to positive experiences and satisfaction at the park.
- Collaborated with team members to maintain smooth ride operations during peak hours.
- Responded promptly to guest complaints, maintaining professionalism in all interactions.
- Monitored patron numbers by collecting ride tickets, ensuring accurate counts for operational assessments.
Education
Some College (No Degree) - History
RCBC
Mount Laurel, NJSkills
- Customer service
- Seating coordination
- Waitlist coordination
- Guest accommodation
- Guest relations
- Complaint resolution
- Customer service and support
- Customer service
Certification
- drivers license
Timeline
Host
Applebee's Neighborhood Grill & Bar
10.2023 - 04.2026
Amusement Ride Operator
Six Flags Great Adventure
06.2022 - 09.2022
Some College (No Degree) - History
RCBC