Alexander Bobe
Camdenton,MO
Summary
Accomplished Assistant General Manager at Margaritaville, adept in staff management and operations optimization, significantly enhancing customer satisfaction and streamlining inventory control. Proven track record in staff development and logistics management, achieving operational excellence across diverse roles. Expert in fostering team performance and executing quality control protocols.
Overview
4
4
years of professional experience
Work History
Landshark Assistant General Manager
Margaritaville
02.2024 - Current
- Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained, and disciplined employees to maximize performance.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Accounted for ordering and inventory of liquor items.
General Manager
Pappos Pizzeria
01.2021 - 01.2024
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Organized events and worked with Beverage sales groups in promotion and sales.
- Catering and fundraiser event planning.
Senior Sales Service Representative
Mondelez International
05.2020 - 02.2021
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Arts - Intercultural Communication
Missouri State University
Springfield, MO12-2019
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Labor Management
- Logistics Management
- Quality Control
Timeline
Landshark Assistant General Manager
Margaritaville
02.2024 - Current
General Manager
Pappos Pizzeria
01.2021 - 01.2024
Senior Sales Service Representative
Mondelez International
05.2020 - 02.2021
Bachelor of Arts - Intercultural Communication
Missouri State University