Alexander Brown
Fulton,NY
Summary
Highly motivated and adaptable professional with experience in fast-paced environments, including food service and leadership roles. Proven ability to manage teams effectively, maintain organization under pressure, and deliver quality service with patience and efficiency. A quick learner with strong management skills, bringing reliability and dedication to every role
Overview
3
3
years of professional experience
Work History
Shift Manager
Wendy’s
Cicero, NY
03.2025 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Managed and maintained money in registers and a safe, ensuring that both were at the correct amounts at all times.
- Made deposits and delivered deposits to the bank, ensuring all money handling was done properly and efficiently.
Crew Member/Maintence
Wendy’s
Fulton, NY
10.2024 - 03.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Organized inventory inside the building, freezers, and coolers.
- Rotated frozen, thawed, raw, and all other products to ensure the least amount of waste, and that inventory was done as efficiently as possible.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Little League Umpire
Baldwinsville Little League
Baldwinsville, New York
04.2022 - 07.2023
- Verified that all teams met the requirements for participation in Little League games.
- Maintained accurate records of scores, outs, innings, and other game statistics throughout the duration of each game.
- Communicated with coaches to ensure compliance with league rules.
- Collaborated with other umpires assigned to the same game in order to make consistent rulings across the board.
- Attended meetings prior to season start in order to become familiarized with new policies or procedures.
- Promoted positive relationships among teams through respectful interactions before, during, and after games.
- Interpreted umpire signals to confirm calls made on the field and communicated those decisions in an effective manner.
- Protected players from potential injuries by calling timeouts when necessary.
- Monitored team dugouts for inappropriate behavior or language usage.
- Enforced rules of the game, such as pitch counts, innings limits, and number of batters faced per pitcher.
- Adhered to all safety protocols established by Little League International while supervising youth sporting activities.
- Resolved disputes between teams or coaches without resorting to physical contact or verbal abuse.
Dishwasher
Strigo Vineyards
Baldwinsville, New York
02.2022 - 07.2022
- Scrubbed, sanitized, and organized dishes, pots, pans, utensils, and other kitchen equipment.
- Assist in anything asked, including janitorial duties, food assembly, serving, and closing
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Assisted supervisor with deliveries from vendors, ensuring that all items were accounted for
- Removed built-up waste and potential contaminants from waste receptacles, machinery, and cooking equipment.
Education
High School Diploma -
Charles W Baker High School
Baldwinsville, NY06-2024
Skills
- Quick thinking
- Adaptability
- Fast learning
- Stress tolerance
- Good judgment
- Decision making
- Management
Timeline
Shift Manager
Wendy’s
03.2025 - Current
Crew Member/Maintence
Wendy’s
10.2024 - 03.2025
Little League Umpire
Baldwinsville Little League
04.2022 - 07.2023
Dishwasher
Strigo Vineyards
02.2022 - 07.2022
High School Diploma -
Charles W Baker High School