Luis Gabriel Calle
West New York,NJ
Summary
Dynamic leader with a proven track record at Amigo Shop, adept in strategic planning and staff management. Excelled in boosting customer satisfaction and retention, achieving sales goals through effective team training and client service. Fluent in Spanish and English, my approach combines problem-solving skills with sales expertise to drive quality improvement and business growth.
Overview
5
5
years of professional experience
Work History
Bartender Shift Manager
The Table
Jersey City, NJ
09.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
Restaurant Waiter
Ameliasbistro
Jersey City, NJ
03.2024 - Current
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
Sales Manager
Amigo Shop
Union City, NJ
03.2022 - 05.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to expain sales opportunities.
- Evaluated performance against goals and implemented appropriate development plans.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Captain Waiter
Pleasandale Chateau
East Orange, NJ
01.2021 - 03.2022
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Trained and managed dining room staff with diverse service backgrounds.
- Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
- Coordinated dining room staff schedules to provide adequate floor coverage.
Quality Control Inspector
Bergen Logistics
West New York, NJ
08.2019 - 11.2019
- Completed precise measurements using special tools.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Communicated with production team members about quality issues.
- Monitored inventory levels to restock materials and maintain consistent supply.
- Inspected incoming and outgoing materials for accuracy and quality.
Education
Associate Of Business Administration -
Hudson County Community College
Jersey City, NJ05.2024
High School Diploma -
Memorial High School New Jersey
West New York, NJ06.2021
Skills
- Strategic Planning
- Staff Management
- Sales team training
- Sales operation
- Business Planning
- Quick Thinking
- Voice Projection
- Problem-Solving
- Self-Directed
- Client Service
- Quality Improvement
- Finishing work
- Flexibility
- Customer Service
- Sales expertise
- FLUENT IN Spanish and English
Timeline
Bartender Shift Manager
The Table
09.2024 - Current
Restaurant Waiter
Ameliasbistro
03.2024 - Current
Sales Manager
Amigo Shop
03.2022 - 05.2024
Captain Waiter
Pleasandale Chateau
01.2021 - 03.2022
Quality Control Inspector
Bergen Logistics
08.2019 - 11.2019
Associate Of Business Administration -
Hudson County Community College
High School Diploma -
Memorial High School New Jersey