Alexander Cabrera
Stewartsville
Summary
Results-oriented Service Manager with extensive knowledge in mechanical service requirements. Proven track record in optimizing operations, managing parts procurement, and delivering exceptional customer satisfaction. Committed to upholding a reputation for excellence through cost-effective and efficient service solutions.
Overview
6
6
years of professional experience
Work History
Service Manager
Firestone Complete Auto Care, BRO
Budd Lake
02.2022 - Current
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Created written estimates and obtained customer consent to proceed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted performance reviews and provided constructive feedback to staff members.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Prepared and managed service budget, optimizing expenses to increase profitability.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided friendly customer service to all customers and vendors.
Sales and Service Representative
Firestone Complete Auto Care, BRO
Budd Lake
02.2022 - 02.2023
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Engaged with customers to determine automotive requirements and communicate vehicular defects or problems.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Promoted available products and services to customers during service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Detailer
Koch Bethlehem Ford
Bethlehem
10.2018 - 08.2020
- Drove vehicles to or from workshops or customer workplaces or homes.
- Scheduled detailing appointments and managed time effectively to meet customer demands.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Detailed the entire vehicle both inside and outside by hand or machine buffing and polishing.
- Customized detailing services based on vehicle condition and customer requests.
- Adhered to safety protocols and guidelines to prevent damage to vehicles and personal injury.
Education
High School Diploma -
Phillipsburg High School
Phillipsburg, NJ06-2017
Skills
- Positive attitude
- Productivity monitoring
- Outgoing and energetic
- Trustworthy and honest
- Goal oriented
- Maintenance and repair
- Upselling
- Workflow management
- Team scheduling
- Team collaboration and leadership
Accomplishments
- Sales And Service Associate of the Quarter for the Allentown area for 3 quarters of 2021 and 2022
Timeline
Service Manager
Firestone Complete Auto Care, BRO
02.2022 - Current
Sales and Service Representative
Firestone Complete Auto Care, BRO
02.2022 - 02.2023
Detailer
Koch Bethlehem Ford
10.2018 - 08.2020
High School Diploma -
Phillipsburg High School
Similar Profiles
Taylor BegodyTaylor Begody
Automotive Technician at Firestone Complete Auto Care, BROAutomotive Technician at Firestone Complete Auto Care, BRO
Mark BurgessMark Burgess
Service Manager at Firestone Complete Auto Care, BROService Manager at Firestone Complete Auto Care, BRO
Paige SaylorPaige Saylor
Sales and Service Specialist at Firestone Complete Auto Care, BROSales and Service Specialist at Firestone Complete Auto Care, BRO