Alexander CASTELLANOS
Miami Lakes,FL
Summary
I am actively seeking a position where I can use my innate ability to learn quickly to make a significant contribution. I'm particularly keen to learn new skills quickly, especially in the field of wine, champagne and hospitality service. Eager to channel my skills into a dynamic environment that values innovation and collaboration, I aspire to progress steadily towards a significant role within a large organization. I'm excited by the prospect of continued growth and development.
Hospitality professional with proven ability to enhance dining experiences through efficient table maintenance and support to waitstaff. Known for adaptability and reliability in high-paced environments, contributing to cohesive team dynamic. Brings strong organizational skills and customer-focused approach to ensure guest satisfaction.
Overview
5
5
years of professional experience
Work History
Busser/Fine Dining Server
Kiki On The River
02.2024 - 08.2024
- Greeted customers and provided menus upon arrival to dining room.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Lead Busser
BAROOM CLUB
07.2023 - 01.2024
- Make sure the work team busser arrives on time
- Make the opening ans the set up
- Assist waitresses with sales
- Bottle service
- Take care of the shows with the girls and the sending of premium bottles
- Ensure that customers are always satisfied
- Take the initiative, pay attention to the smallest details
Busser / Server
OLIO E PIÙ
03.2022 - 06.2023
- Make the opening ans the set up
- Welcoming and sitting guest
- Adapts to VIP and international customers
- Assist my head waiter
- Take customers' food and beverage orders accurately and with a positive attitude
- Knowledge of the menu, with the ability to make suggestions
- Explaining the food served
- Straighten the tables between each client
- Making sure the guest are satisfied at all times
- Take initiatives, and be on the lookout for the smallest details
Host / Server
HAPPY VEGAN BAKERS
11.2019 - 03.2022
- Handled all monetary transactions; cash, visa, and check for all in-person or phone orders
- Ensured tables were enjoying their meals and took action to correct any concerns
- Helped with food preparation when necessary
- Knowledge of the menu, with the ability to make suggestions
- Prepared receipts that itemize, total meal costs and sales taxes
- Took food and drink orders from customers accurately and with a positive attitude
- Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmission to kitchen staff
- Managed the counter in its entirety: served clients, maintained a clean and safe environment, and administrated properly the register for proper closing
Education
High School Diploma -
Barbara Goleman Senior High School
Miami lakes, FL06.2019
Skills
- Communication
- Self-sufficient
- Stress management
- Management of a team
- Time Management
- Effective problem solving
- Restaurant Etiquette
- Teamwork and Collaboration
- Multitasking
- Speak English and Spanish fluently
- Table Bussing
Websites
Professionalobjectives
I am actively seeking a position where I can use my innate ability to learn quickly to make a significant contribution. I'm particularly keen to learn new skills quickly, especially in the field of wine, champagne and hospitality service. Keen to channel my skills into a dynamic environment that values innovation and collaboration, I aspire to progress steadily towards a significant role within a large organization. I'm excited by the prospect of continued growth and development.
Personal Information
- Age: 22
- Date of Birth: 03/22/01
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Busser/Fine Dining Server
Kiki On The River
02.2024 - 08.2024
Lead Busser
BAROOM CLUB
07.2023 - 01.2024
Busser / Server
OLIO E PIÙ
03.2022 - 06.2023
Host / Server
HAPPY VEGAN BAKERS
11.2019 - 03.2022
High School Diploma -
Barbara Goleman Senior High School
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