Alexander Cevallos
Texas City,TX
Summary
Results-driven professional with extensive experience in managing daily operations and enhancing service quality. Proven organizational skills contribute to improved team performance and streamlined processes. Commitment to customer satisfaction drives operational excellence and efficiency.
Overview
3
3
years of professional experience
Work History
Service Manager
Chipotle
Galveston, TX
08.2024 - Current
- Managed daily operations to optimize service delivery and elevate customer satisfaction.
- Resolved customer complaints promptly to improve overall dining experience.
- Trained staff on food safety procedures and customer service standards.
- Coordinated team schedules to align with peak business hours and staffing needs.
- Oversaw inventory management and stock replenishment to ensure consistent supply availability.
Team Leader
Chuck E Cheese
Webster, Texas
12.2022 - 08.2024
- Delegated daily tasks to team members, enhancing overall team productivity.
- Communicated effectively with team to resolve guest inquiries and concerns.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Addressed customer requests and answered questions to boost satisfaction levels.
- Managed inventory and ordered supplies for game areas to ensure operational readiness.
Education
High School Diploma -
Clear Brook High School
Friendswood, TX05-2024
Skills
- Customer service excellence
- Staff training and development
- Food safety practices
- Kitchen sanitation
- Equipment maintenance
- Time management skills
- Organization
- Effective communication
- Adaptability and flexibility
Languages
Spanish
Native/ Bilingual
Timeline
Service Manager
Chipotle
08.2024 - Current
Team Leader
Chuck E Cheese
12.2022 - 08.2024
High School Diploma -
Clear Brook High School