Alexander Chevannes
St. Petersburg,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
It Help Desk
ups
St. Petersburg, FL
02.2023 - Current
- Provided support for hardware, software, networking, mobile devices and other technology related issues.
- Resolved customer complaints regarding technical problems with products or services in a timely manner.
- Installed, configured and maintained computers, printers and other peripherals.
- Assisted customers with setting up new accounts on the company's website and applications.
- Maintained asset inventory records for all equipment deployed in the organization's offices.
- Provided guidance and training to end-users on how to use the various computer applications installed on their machines.
- Documented processes for future reference by team members when handling similar cases.
- Participated in IT projects as required by the management team.
Server Assistant
the library restaurant
St. Petersburg, FL
01.2022 - 02.2023
- Greeted guests and answered any questions they had about the menu.
- Checked in with customers throughout their meal to ensure satisfaction.
- Resolved customer complaints swiftly and professionally when needed.
- Restocked bar items such as napkins, straws, cups and glassware as necessary.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Communicated effectively with other personnel to coordinate tasks efficiently.
Education
Comp Tia - Computer And Information Sciences
St Petersburg Collage
244 2nd Ave N03-2024
Skills
- Public Speaking
- Training & Development
- Data Management
- Collaboration
- Calm Under Pressure
- Problem-Solving
- Troubleshooting
- Clerical Support
- Problem Resolution
- Analytical and Critical Thinking
Languages
English
Full Professional
Certification
- comp tia a+
- microsoft excel
- digital info tech
References
References available upon request.
Timeline
It Help Desk
ups
02.2023 - Current
Server Assistant
the library restaurant
01.2022 - 02.2023
Comp Tia - Computer And Information Sciences
St Petersburg Collage