Alexander Cortes Jr
Spring Valley,CA
Summary
Results-driven Shift Manager experienced in overseeing operations and ensuring customer satisfaction. Enhanced productivity and streamlined processes through effective team leadership and proactive problem-solving. Maintained high-quality service standards while adapting to dynamic environments and prioritizing tasks efficiently.
Overview
1
1
Language
9
9
years of professional experience
Work History
Shift manager
Charlie’s famous hamburgers
8213 broadway , CA
09.2022 - Current
- Greeted guests and took orders at Charlie's famous hamburgers with friendly service.
- Handled cash, card payments, and register tasks at Charlie's famous hamburgers.
- Operated cash registers to process payments from customers.
- Prepared burgers, fries, and drinks following Charlie's famous hamburgers kitchen standards.
- Maintained clean counters, dining areas, and workstations throughout each shift.
- Followed food safety rules and hygiene procedures during daily restaurant service.
- Operated grill, fryer, and beverage equipment safely during busy service periods.
- Assisted teammates during peak hours, ensuring smooth task coordination across stations.
- Collaborated with team members to enhance workflow and improve service delivery.
- Supported fellow servers during busy lunch and dinner rushes.
- Delivered meals promptly to tables and checked guest requests.
- Addressed guest concerns effectively, maintaining a positive dining experience.
- Trained new team members using approved training materials and information.
- Participated in team meetings to discuss strategies for improvement.
- Looked for ways to go above and beyond job requirements.
- Demonstrated strong work ethic by consistently striving to improve performance. to learn required tasks quickly to maximize performance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Monitored expiration dates on food items for freshness assurance.
- Built and maintained working relationships with peers and upper management.
- Rotated through a series of different stations based on team needs.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Team member/Server
Charlie’s famous hamburgers
8213 broadway , CA
03.2018 - 09.2022
- Greeted guests and took orders at Charlie's famous hamburgers with friendly service.
- Prepared burgers, fries, and drinks following Charlie's famous hamburgers kitchen standards.
- Followed food safety rules and hygiene procedures during daily restaurant service.
- Maintained clean counters, dining areas, and workstations throughout each shift.
- Restocked ingredients, condiments, and supplies to support smooth front-line operations.
- Assisted teammates with rush periods and coordinated task flow across stations.
- Managed cash transactions to ensure accurate sales data, card payments, and register tasks at Charlie's famous hamburgers.
- Rotated through a series of different stations based on team needs.
Education
Mount Miguel High School
Spring Valley, CASkills
- Food safety compliance
- Cash handling
- Accurate cash handling
- Payment processing
- POS operation
- Inventory control
- Inventory controls
- Inventory and stocking
- Shift scheduling
- Shift leadership
- Team supervision
- Team building
- Team development
- Employee training
- Training and mentoring
- Mentoring and coaching
- Customer service
- Customer service focus
- Handling customer complaints
- Conflict resolution
- Problem solving
- Decision-making
- Workplace safety
- Equipment troubleshooting
- Active listening
- Service orientation
- Restaurant operations
- Restaurant operations
Languages
American Sign language
Professional
Timeline
Shift manager
Charlie’s famous hamburgers
09.2022 - Current
Team member/Server
Charlie’s famous hamburgers
03.2018 - 09.2022
Mount Miguel High School