Alexander Counterman
Bay City,MI
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
General Manager/Service Manager
Downtown Restaurant Investments
07.2021 - Current
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed budget implementations, employee evaluations, and contract details.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Manager
Jimmy John's Gourmet Sandwiches
05.2013 - 07.2021
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional, organized, and safe environment for employees and patrons.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Controlled costs to keep business operating within budget and increase profits.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Assistant Coach
Bay City Public Schools
10.2012 - 03.2016
- Promoted positive behavior among student-athletes as a role model consistently demonstrating good sportsmanship principles.
- Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
- Assisted in fundraising efforts for team equipment upgrades or travel expenses through various community outreach initiatives.
- Assisted clients in setting and achieving personal and professional goals.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Promoted good sportsmanship with competing teams on- and off-field.
Education
No Degree - Education
Delta College
Bay City, MISkills
- Training and Development
- Management Team Building
- Inventory Control
- Sales Analysis
- Sales expertise
- Decision-Making
- Business Leadership
- Customer Relationship Management
- Advertising and marketing
- Teamwork and Collaboration
- Client Relations
- Customer Service
Timeline
General Manager/Service Manager
Downtown Restaurant Investments
07.2021 - Current
Manager
Jimmy John's Gourmet Sandwiches
05.2013 - 07.2021
Assistant Coach
Bay City Public Schools
10.2012 - 03.2016
No Degree - Education
Delta College
Similar Profiles
Elliot SimmonsElliot Simmons
Server/Bartender/Host at Downtown RestaurantServer/Bartender/Host at Downtown Restaurant
Samanda BrownSamanda Brown
Server at Tao Downtown RestaurantServer at Tao Downtown Restaurant
BreighAnn RaybonBreighAnn Raybon
Waitress at Desi's Downtown RestaurantWaitress at Desi's Downtown Restaurant