Jayla Johnson
Ridgeland,MS
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Walmart
Ridgeland, MS
06.2022 - 12.2023
- Answer inquiries and address customer concerns or issues promptly and effectively.
- Process sales transactions accurately and efficiently using cash registers or other point-of-sale systems.
- Stay informed about the features, benefits, and specifications of the products sold.
- Ensure that merchandise displays are attractive and well-stocked.
- Address and resolve customer complaints or concerns in a timely and satisfactory manner.
- Assist in training new customer service team members when required.
Representative Coordinator
Canopy Children's Solutions
Ridgeland, MS
12.2021 - 05.2022
- Provide compassionate and empathetic support to individuals calling in with inquiries, concerns, or seeking assistance related to Canopy Children's Solutions services.
- Direct calls to the appropriate departments or personnel within the organization.
- Handle crisis situations with a calm and composed demeanor, providing appropriate support and connecting callers with necessary resources.
- Foster positive communication and collaboration with residents' families, keeping them informed about the progress and well-being of their loved ones.
- Work collaboratively with external agencies, community resources, and other stakeholders to support the overall well-being of residents.
Cashier
Fresh Market Inc.
Ridgeland, MS
06.2020 - 12.2021
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Managed cash register operations using POS system and processed sales and returns.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Cleaned shelves and restocked with new inventory when products stocks ran low.
Education
Bachelor of Science - Child Care & Family Education
Jackson State University
Jackson, MS05.2024
Skills
- Information Verification
- Call Control
- Escalation Management
- Case Management
- Call Center Experience
- Problem Resolution
- Upselling
- Attention to Detail
Timeline
Customer Service Agent
Walmart
06.2022 - 12.2023
Representative Coordinator
Canopy Children's Solutions
12.2021 - 05.2022
Cashier
Fresh Market Inc.
06.2020 - 12.2021
Bachelor of Science - Child Care & Family Education
Jackson State University