Giandra Caraballo
Waukegan,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of the team, as well as independently, to reach personal and business goals. Known for successfully handling escalated customer support issues and maintaining good standing relationships. Highly-motivated employee with a desire to take on new challenges and master new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ER Registrar
Vista Medical Center East
Waukegan , IL
01.2023 - Current
- Provided assistance to patients in completing necessary forms for admission.
- Reviewed medical records and gathered information needed to complete the registration process.
- Maintained a positive attitude while interacting with patients and families during difficult situations.
- Updated demographic information on existing patient accounts as requested by physicians or nurses.
- Responded promptly to telephone inquiries from patients, families, and staff members.
- Scanned documents into the appropriate medical records according to established policies and procedures.
- Collaborated with other departments such as laboratory, radiology, pharmacy., when verifying patient information.
- Ensured compliance with all federal, state, and local regulations related to healthcare privacy laws.
- Provided guidance to new employees regarding registration processes and procedures.
Customer Service Representative
Sky Auto Protection
Skokie, IL
09.2021 - 01.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Updated customers on claims status.
Parts Specialist
AAA Appliance Service Center
Park Ridge, IL
01.2019 - 11.2021
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Maintained accurate records of all inventory in QB
- Organized/ labeled parts to ensure easy access.
- Responded to inquiries from internal staff members about part specifications/ availability.
- Provided excellent customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
Licensing Representative
Uncommon, LLC
Chicago , IL
10.2017 - 01.2019
- Prepared documents for license applications, renewals, and amendments in accordance with applicable state regulations.
- Reviewed existing licenses to ensure compliance with applicable laws and regulations.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Processed payments with cash, credit cards, and gift cards.
Education
High School Diploma -
Chicago Academy Highschool
Chicago, IL 06.2008
Skills
- Microsoft Office/ Excel/ QuickBooks
- Paperwork Processing/ Filing
- Data Entry
- Inbound/ Outbound Calling
- Processing Payments
- Stock Management
- Order Fulfillment
- Customer Service (Written/ Verbal Communication)
- Multi-tasking/ Problem Solving
Languages
English
Professional
Spanish
Limited
Certification
- Ordained Minister
References
References available upon request.
Timeline
ER Registrar
Vista Medical Center East
01.2023 - Current
Customer Service Representative
Sky Auto Protection
09.2021 - 01.2023
Parts Specialist
AAA Appliance Service Center
01.2019 - 11.2021
Licensing Representative
Uncommon, LLC
10.2017 - 01.2019
High School Diploma -
Chicago Academy Highschool
- Ordained Minister
Similar Profiles
Aldo MendezAldo Mendez
Intern at Vista Medical Center EastIntern at Vista Medical Center East
Adell CrumpAdell Crump
Cardiac Monitor Technician at Vista East Medical CenterCardiac Monitor Technician at Vista East Medical Center
Katy WaltersKaty Walters
RN Case Manager at East Texas Medical Center/ UT Health East TexasRN Case Manager at East Texas Medical Center/ UT Health East Texas