Heather M Skall
Las Vegas
Summary
Dedicated receptionist delivering comprehensive administrative support and exceptional customer service in high-pressure environments. Expertise in managing over 100 patient registrations per shift, ensuring efficient communication between medical staff and patients while maintaining strict confidentiality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
ER Registrar
St Rose Siena
Henderson
05.2025 - Current
- Level 2 trauma center with accuracy in activation and critical tasks
- Process 100+ patient registrations per shift
- Registered patient information in electronic health record system.
- Bedside registration with multitasking in emergency situations
- SMS EHR/EMR operations, collecting copayments and deductibles according to hospital policies
- Verified insurance details for accurate billing and service provision.
- Coordinated effective communication between medical staff and patients to enhance understanding and service delivery.
- Collaborated with emergency department staff to streamline patient flow.
- Answered patient questions regarding registration and insurance processes.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Processed payments and collected co-payments and deposits, ensuring accurate financial transactions.
- Scanned documents into the appropriate medical records according to established policies and procedures.
- Maintained positive interactions with patients and families, providing support during challenging circumstances.
- Provided guidance to new employees regarding registration processes and procedures.
- Coordinated patient admissions in hospital setting.
Guest Service Agent
S.A.F.E. Management
Las Vegas
08.2024 - Current
- Partnered with Allegiant Stadium for Raiders, UNLV Games and an assortment of concerts throughout the year.
- Acknowledged and greeted guests, directing them with a professional and friendly demeanor on second day.
- Managed crowd control and confirmed parking lot and rideshare locations, ensuring guest safety and satisfaction.
- Answering and addressing general questions and concerns—from guests and colleagues.
- Checked bags for compliance with size and clarity requirements at stadium entry.
- Ticket scanning for several gates throughout the stadium including VIP restricted areas.
- Supported S.A.F.E security team during guest check-in process for events.
- Managed time effectively to ensure seamless team breaks and lunches while maintaining service continuity.
Administrative Assistant
Alliance Virtual Offices
Henderson
06.2023 - 08.2024
- Answered 75-100 calls daily for diverse clients including doctor's offices, lawyers, and property management, ensuring effective communication and support.
- Maintained daily call quotas while ensuring professional communication with clients.
- Managed increased call volumes effectively during busy times to maintain service quality.
- Escalated call forms for repeat callers, contributing to high client satisfaction and recognition from management.
- Accurately transferred calls and relayed detailed messages if connecting clients are unavailable. Average WPM : 65 - 70
- Provided remote assistance to clients to help them navigate the company website and new products.
- Managed workspace with up-to-date technology, streamlining communication and enhancing service delivery.
Veterinary Assistant/Receptionist
Sahara Pines Animal Hospital
Las Vegas
10.2022 - 06.2023
- Assisted 4 veterinarians in delivering quality care in a private animal clinic.
- Conducted follow-ups with over 50 patients daily to monitor for adverse reactions to vaccines or procedures.
- Greeted and checked in patients in a friendly and professional manner.
- Sterilized and reorganized exam rooms after each use.
- Trained new employees in hospital protocol and date entry.
- Reviewed medical records for completeness and filed records in order by doctor.
- Operated a cash register, check and credit card transactions with 100% accuracy.
Front Desk Lead Receptionist
Natural Care Institute
Henderson
07.2022 - 10.2022
- Lead receptionist / grooming manager.
- Checked clients in and out, answered phones, and scheduled appointments.
- Managed doctors' schedules and accommodations to optimize appointment flow.
- Managed daily email correspondence using MS Office and Outlook for communication.
- Demonstrated proficiency in Avimark software for managing veterinary records.
- Executed ordering and filling of pharmacy orders for patient medications.
- Assisted in exam rooms by establishing the reason for patient visits and taking vital signs.
- Ensured cleanliness of the hospital by performing routine cleaning tasks.
- Worked as a doctor in a holistic practice, providing patient care.
- Served as a key holder, responsible for securing the facility.
- Completed basic education in acupuncture, gaining foundational knowledge.
Personal Assistant /Home Care Assistant
Magic Berners
Orange
04.2019 - 08.2022
- Provided daily care for dogs, ensuring their safety and comfort.
- Administered medications and maintained health records for all dogs.
- Maintained cleanliness of kennels and play areas to uphold hygiene standards, contributing to a safe environment for dogs.
- Monitored dog behavior to promptly identify signs of stress or illness, ensuring timely intervention.
- Coordinated feeding schedules to meet individual dietary needs of dogs, promoting their health and well-being.
- Regularly cleaned cages, runs, kennels, yards and other enclosures used by the animals.
- Walked dogs while enforcing good behavior and manners.
- Collaborated with team members to complete cleaning tasks on schedule.
- Followed safety protocols to handle cleaning chemicals and avoid hazards.
- Inspected areas for cleanliness standards before final walkthroughs with management.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Vacuumed carpets, furniture, and upholstery.
- Cleaned windows, door frames, and sills.
- Swept and mopped floors in public areas.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Emptied trash cans and replaced liners.
- Reported any damages or repairs needed to supervisor immediately.
- Kept records of daily tasks performed on job log sheets.
- Spot-cleaned glass surfaces and windows with cleaning solutions.
- Maintained janitorial closets in a clean, organized manner.
- Washed dishes by hand or loaded dishwashers for washing.
- Transported furniture and supplies manually and with hand trucks to designated areas.
Veterinary Assistant
Horizon Ridge Animal Hospital
Henderson
07.2020 - 07.2022
- Busy 4 Doctor practice with 3 other locations.
- Assisted medical director with administrative tasks, enhancing operational workflow.
- 4 - 10 hour days.
- Confident in client communication.
- Acquiring subject history for visit & TPR for Dr Exam.
- Facilitated treatment planning and discussions, contributing to patient care quality.
- Avimark / Cornerstone knowledge.
- Proficient in MS Office programs (i.e., Word, Excel, Outlook).
- Receptionist duties, requesting records, scheduling specialty appointments.
- Multi phone lines, receiving and relaying medical messages.
- Knowledge of all core vaccines and general snap tests such as Parvo, FELV/FIV, CPL, Chem Panels.
- Animal restraint and handling.
- Assisting with anesthesia knock down, patient monitoring & recovery.
- Cleaning & sterilization of surgical instruments and surgical suites.
- Cleaned hospital areas and restocked supplies.
- Medicating hospitalized & boarding pets.
- Proficient in pharmacy terminology and in house filling.
Real Estate Assistant
Winky Wu
09.2016 - 09.2020
- Assisted guests with luggage and provided directions to their rooms.
- Maintained cleanliness and organization in lobby and common areas.
- Monitored inventory of supplies and reported needs to management.
- Operated cleaning equipment safely and efficiently during shifts.
- Stocked cleaning supplies and reported shortages to management promptly.
- Cleaned bathrooms, emptied trash bins, restocked supplies.
- Scrubbed sinks, toilets, countertops, mirrors, walls and other surfaces.
- Dusted surfaces in offices and classrooms to maintain a clean environment.
- Maintained janitorial equipment such as mops and brooms in good condition.
- Swept and mopped floors, vacuumed carpets, and washed windows.
- Responded to requests from staff members for cleaning services.
- Dusted furniture, fixtures, baseboards and window sills.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Collected trash from floors within hallways, bathrooms and work areas.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Sanitized frequented areas and equipment using approved supplies.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Dusted furniture, machines or equipment.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Serviced, cleaned and restocked restrooms.
- Steam-cleaned or shampooed carpets.
Cleaning Assistant
Mother's Maid
Anaheim
11.2015 - 07.2018
- Cleaned and sanitized various areas to maintain a healthy environment.
- Managed laundry tasks, including washing, drying, and folding linens.
- Maintained inventory of cleaning products and requested replenishments when necessary.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Swept and mopped hardwood floors.
- Cleaned and polished furniture, fixtures, and other surfaces.
- Sanitized bathrooms including sinks, toilets, showers and tubs, countertops, mirrors and floors.
- Made beds with clean linens.
- Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
- Washed windows and walls.
- Took out garbage regularly.
- Performed other related duties as assigned.
- Removed cobwebs from ceiling corners.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintained exterior of residence by sweeping porches, patios, decking areas.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Organized closets by folding clothes neatly on shelves or hanging them up properly in the closet.
- Replaced light bulbs when necessary.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Luxury Housekeeper
SELF EMPLOYED
Orange
03.2011 - 10.2015
- Cleaned and sanitized residential spaces to ensure a healthy environment.
- Managed laundry duties, including washing, drying, and folding clothes.
- Organized household items for optimal space utilization and ease of access.
- Performed deep cleaning tasks such as carpet shampooing and window washing.
- Restocked cleaning supplies to maintain inventory levels and readiness.
- Provided pet care services as needed for clients' pets during cleaning visits.
- Communicated effectively with clients to understand specific cleaning preferences.
- Developed efficient cleaning routines to streamline daily housekeeping tasks.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Returned rooms to occupant-ready status to satisfy future guests.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Scrubbed kitchen appliances, countertops and fixtures.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Organized closets with hangers for guests' clothing items.
- Waxed and polished wood furnishings to restore faded appearance.
Education
High School Diploma -
Savanna High School
Anaheim, CA07-2008
Some college -
Fullerton College
Fullerton, CASkills
- Patient Intake
- Medical Scheduling
- EHR registration
- Patient verification
- Medical Records
- Insurance processing
- Billing Processes
- HIPAA compliance
- Patient Care
- Patient Assessment
- Patient Triage
- Emergency Procedures
- Veterinary Technician Experience
- Animal Restraint
- Laboratory Experience
- Hospital Experience
- Administrative / Front Desk
- Clerical Experience
- Administrative Support
- Data Entry
- Filing
- Cash Handling
- QuickBooks
- Microsoft Excel
- Microsoft Office
- Word processing
- Typing speed
- Communication skills
- Phone Etiquette
- Customer Service
- Attention to detail
- Time management
- Organizational Skills
- Staff Training
- Crisis Management
- Management
- Attention to detail
- Typing speed
- Document management
- Patient Assessment
- Emergency Procedures
- Patient Triage
- Crisis Management
Certification
- CPR/First Aid
- Driver's license
- Non-CDL Class C
Additional Information
Toddler Teacher Assistant, Early Childhood Development, Senior Caregiver, Professional phone etiquette, Multi-line phone proficiency, Excellent communication skills, Attention to detail, Flexible, Self-sufficient and confident in patient scheduling, Exceptional organization
Personal Information
- Authorized To Work: US for any employer
- Title: Receptionist
Timeline
ER Registrar
St Rose Siena
05.2025 - Current
Guest Service Agent
S.A.F.E. Management
08.2024 - Current
Administrative Assistant
Alliance Virtual Offices
06.2023 - 08.2024
Veterinary Assistant/Receptionist
Sahara Pines Animal Hospital
10.2022 - 06.2023
Front Desk Lead Receptionist
Natural Care Institute
07.2022 - 10.2022
Veterinary Assistant
Horizon Ridge Animal Hospital
07.2020 - 07.2022
Personal Assistant /Home Care Assistant
Magic Berners
04.2019 - 08.2022
Real Estate Assistant
Winky Wu
09.2016 - 09.2020
Cleaning Assistant
Mother's Maid
11.2015 - 07.2018
Luxury Housekeeper
SELF EMPLOYED
03.2011 - 10.2015
High School Diploma -
Savanna High School
Some college -
Fullerton College