Alexander Draina

• Collected, arranged, and input information into database system.
• Analyzed and evaluated shipping procedures consistently to maintain regulatory compliance with hazmat, DOT, OSHA, and FDA requirements.
• Streamlined logistics operations by optimizing LTL and TL transportation schedules, enhancing timely pickups and deliveries across five states with a network of over 25 drivers.
• Streamlined communication with brokers to book shipments effectively, focusing on decreasing empty miles and improving service efficiency and profitability.
• Managed vendor relationships to negotiate better terms and ensure timely delivery of supplies.
• Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
• Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.

My previous experience with Best Cigar Prices spans 8 years that included multiple promotions with increasing responsibilities. To consolidate my resume a brief summary of my job titles and responsibilities are listed below. I can provide a full resume upon request.

• Coordinated cross-departmental efforts to align operations with new business merger, ensuring continuity and collaboration.
• Managed compliance of operations staff with established company policies and procedures to maintain operational integrity.
• Implemented strategies to empower employees in their responsibilities, leading to increased accountability and a reduction in labor cost/sales ratio.
• Analyzed employee performance through regular reviews, identifying improvement opportunities and creating targeted action plans.
• Directed management of inventory and supply chain processes to enhance delivery efficiency and accuracy.
• Identified aging inventory exceeding 12 months and implemented targeted strategies to reduce stock, facilitating increased SKU variety for high-demand products.
• Facilitated resolution of customer issues by tracking progress and ensuring timely follow-up.
• Facilitated a supportive atmosphere among customer service representatives, driving teamwork and enhancing overall service quality.
• Facilitated effective communication between departments to enhance customer satisfaction and streamline issue resolution.

Fulfillment & Compliance Manager // 06/2024 to 05/2025

• Oversaw fulfillment processes while driving compliance and quality assurance standards. Led initiatives to enhance quality assurance practices across the organization. Coordinated efforts to integrate fulfillment operations with compliance protocols.
• Monitored and maintained compliance with data protection regulations to safeguard sensitive information.
• Conducted thorough analysis to identify compliance gaps and mitigate potential risks associated with legal standards.
• Analyzed compliance violations to develop effective action plans aimed at risk mitigation and regulatory adherence.
• Orchestrated cross-departmental strategies to support seamless integration of new regulations, achieving on-time and budget-conscious compliance.
• Conducted thorough analysis and reconciliation of 44 sales tax returns each month to maintain financial integrity.
• Oversaw comprehensive preparation and reconciliation of seven excise tax returns each month, ensuring compliance with regulatory requirements.
• Facilitated annual submission of license renewals to ensure compliance with regulatory standards.

Wholesale Coordinator // 10/2022 to 05/2025

• Developed and maintained relationships with key clients, fostering loyalty and repeat business.
• Led cross-functional teams in implementing process improvements, increasing productivity by optimizing workflows.

Fulfillment Manager - 10/2022 to 06/2024

• Led fulfillment operations, optimizing inventory management and order processing efficiency.
• Streamlined shipping procedures, reducing delivery times through improved logistics coordination.

Marketing Coordinator - 01/2022 to 10/2022

• Managed email marketing initiatives, optimizing content for target audience response rates.
• Analyzed market trends and competitor activities to inform strategic marketing decisions.

Compliance & Quality Assurance Lead // 01/2021 to 06/2024

• Ensured compliance with industry standards by consistently updating knowledge on best practices for software quality assurance.
• Led quality assurance initiatives to enhance product reliability and compliance with industry standards.

IT Administrator // 01/2020 to 07/2025

• Administered system updates and patches to ensure optimal performance and security across IT infrastructure.
• Managed user accounts and permissions within Active Directory, enhancing access control and security measures.

Compliance Associate // 12/2018 to 01/2021

• Ensured compliance with regulatory requirements and internal policies.
• Reviewed and analyzed documentation for accuracy and completeness.

Retail Associate // 07/2017 to 12/2018

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
• Collated and distributed agendas and minutes for all executive meetings.