Alexander Draina
Hanover Township,PA
Summary
Experienced in optimizing inventory levels, coordinating logistics of complicated fulfillment operations and training high-performance staff. Makes proactive decisions to positively impact team and business performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
5
5
Certifications
Work History
Fulfillment Manager
Best Cigar Prices
10.2022 - Current
- Integrated warehouse operations with existing and new business processes.
- Developed and maintained knowledgeable and productive team of employees.
- Developed and conducted employee safety training
- Perform 90 day and annual employee reviews
- Maintain and foster department morale
- Worked with Web Development to design a new/custom WMS system.
- Reorganization of products to align with new WMS system.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Streamline communication between all departments
- Monitor product returns
- Monitor and maintain proper storage conditions for product
Wholesale Coordinator
Cigar Hub, Inc
10.2022 - Current
- Review and approve state and industry specific licensing
- Maintain records of licensing
- On-board new business accounts
- Manage large business accounts
- Facilitate orders through customer service
Compliance and Quality Assurance Lead
Best Cigar Prices
01.2021 - Current
- Managed testing initiatives, establishing metrics, standards, methodology and necessary testing precautions.
- Enforced compliance with federal, state, local and internal regulations related to product quality and operational activities.
- Submit applications for state specific licensing such as Secretary of State, sales tax, and excise tax registrations.
- Developed logic to calculate industry specific excise taxes
- File state sales and excise tax returns.
- Create and manage database to maintain various areas of internal and external compliance.
- Participate in conference calls on legal and regulatory issues.
- Advise employees, peers, and upper management on external regulations and operational procedures.
- Communicate with outside legal council.
IT Administrator
Best Cigar Prices
01.2020 - Current
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led and assisted technical upgrade projects by working and coordinating with consultants and developers for integrations.
- Onboard new employees with needed equipment and software.
- Manage and maintain Active Directory and employee credentials.
- Manage simulated phishing email campaigns with Infosec to improve email security.
- Generate and maintain company dashboard that reports overall company statistics across all departments.
- Communicate with C-Suite management on current and future Web Development projects.
Compliance Associate
Best Cigar Prices
12.2018 - 01.2021
- Assisted with development of compliance objectives and strategies.
- Directed activities of workers searching guidance and communicated with customers as necessary.
- Determined licensing status for business accounts
- Maintained up-to-date knowledge of applicable laws and regulations.
Retail Associate
Best Cigar Pub
07.2017 - 12.2018
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Utilized upselling techniques to promote additional products and increase sales.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Associate of General Studies -
Luzerne County Community College
Nanticoke, PA05.2016
Skills
- Customer Relations
- Customer Order Fulfillment
- Legislative Monitoring
- Compliance Auditing
- Bug Fixes
- Hardware and Software Updates
Certification
Forklift Certified
Database management using Microsoft Access and PostgreSQL
Various MAEA cerifications including, but not limited to:
- OSHA
- FMLA
- Critical Thinking and Problem Solving
Timeline
Fulfillment Manager
Best Cigar Prices
10.2022 - Current
Wholesale Coordinator
Cigar Hub, Inc
10.2022 - Current
Compliance and Quality Assurance Lead
Best Cigar Prices
01.2021 - Current
IT Administrator
Best Cigar Prices
01.2020 - Current
Compliance Associate
Best Cigar Prices
12.2018 - 01.2021
Retail Associate
Best Cigar Pub
07.2017 - 12.2018
Associate of General Studies -
Luzerne County Community College
Forklift Certified
Database management using Microsoft Access and PostgreSQL
Various MAEA cerifications including, but not limited to:
- OSHA
- FMLA
- Critical Thinking and Problem Solving
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