Alexander Duong
Arlington,VA
Summary
Proven team player with a track record of enhancing guest satisfaction at Donaldson Run Recreation Association by resolving issues and managing check-ins efficiently. Demonstrates reliability and expert cash handling, significantly maintaining financial integrity. Skilled in problem-solving and calendar management, ensuring smooth operations and positive feedback.
Overview
1
1
year of professional experience
Work History
Front Desk
Donaldson Run Recreation Association
Arlington, VA
04.2022 - 09.2023
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Managed reservations system effectively, minimizing mix-ups and overbookings.
- Handled emergency situations calmly and professionally while following proper protocols.
Education
High School Diploma -
Yorktown
Arlington Virginia06.2025
Skills
- Team player mentality
- Reliability and punctuality
- Patience and composure
- Calendar Management
- Problem-solving skills
- Cash Handling
- Credit and cash payments
Timeline
Front Desk
Donaldson Run Recreation Association
04.2022 - 09.2023
High School Diploma -
Yorktown