Alexander Edwards
Trexlertown,PA
Summary
Proven track record in enhancing customer satisfaction and resolving complex technical issues, demonstrated during my tenure at Conduent with a 95% issue resolution score. Skilled in hardware diagnostics and fostering team morale, I excel in fast-paced environments, ensuring both high-quality service and efficient problem-solving. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
9
9
years of professional experience
Work History
Mental Health Technician
KidsPeace National Centers
08.2024 - Current
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Technical Support Representative
Conduent
06.2023 - 10.2023
- Provided remote troubleshooting and support for Apple products, including resolving software and hardware issues with Mac computers and iOS devices.
- Assisted customers with device setup, customization, and seamless data transfer, ensuring a smooth user experience.
- Achieved a 95% issue resolution score by diagnosing complex technical problems and delivering effective solutions.
- Recommended repair or replacement options for devices under warranty, maintaining high levels of customer satisfaction.
Bus Driver - Training
Student Transportation of America, STA
04.2023 - 06.2023
- Operated standard and specialized buses on scheduled routes, ensuring punctuality and adherence to safety regulations.
- Assisted passengers with boarding, disembarking, and special needs, delivering excellent customer service and maintaining a courteous demeanor.
- Conducted pre-trip inspections and performed routine maintenance checks to ensure vehicle safety and reliability.
- Managed fare collection, handled cash transactions accurately, and maintained detailed records of daily operations and incidents.
Customer Support Representative - Seasonal
Concentrix
03.2023 - 04.2023
- Delivered timely, empathetic support for customers experiencing software navigation issues and technical problems.
- Guided customers to relevant information on the company website, efficiently resolving queries and enhancing user experience.
- Managed sensitive customer information, ensuring privacy and security in compliance with professional ethics standards.
- Resolved technical issues quickly and effectively, contributing to improved customer retention and satisfaction.
Assembly Worker
Aerotek Staffing Agency
11.2016 - 11.2018
- Assembled automotive parts, maintaining high standards of quality and accuracy in a fast-paced environment.
- Trained and supervised lower-level employees, boosting productivity and team morale.
- Ensured adherence to safety protocols, reducing the risk of accidents and promoting a safe workplace.
- Inspected finished products for defects, coordinating with team members to meet production deadlines.
Overnight Stock Associate
Redner's Warehouse Markets
06.2015 - 11.2016
- Collaborated with a team to process and stock incoming shipments, ensuring efficient and accurate inventory management.
- Identified stock shortages and ensured timely restocking of products, contributing to better inventory control.
- Maintained clean and organized aisles by removing expired items and debris, enhancing the customer shopping experience.
- Operated equipment safely to transport products within the warehouse, improving overall logistics efficiency.
Education
GED -
Project Of Easton
Easton, PA12.2023
No Degree - Information Technology
Course Careers
RemoteSkills
- Wireless Networking
- Incident Reporting
- Software Updates
- Security Protocols
- Software Installation
- Application support
- Ticket management
- Hardware diagnostics
Timeline
Mental Health Technician
KidsPeace National Centers
08.2024 - Current
Technical Support Representative
Conduent
06.2023 - 10.2023
Bus Driver - Training
Student Transportation of America, STA
04.2023 - 06.2023
Customer Support Representative - Seasonal
Concentrix
03.2023 - 04.2023
Assembly Worker
Aerotek Staffing Agency
11.2016 - 11.2018
Overnight Stock Associate
Redner's Warehouse Markets
06.2015 - 11.2016
GED -
Project Of Easton
No Degree - Information Technology
Course Careers
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