Logistics and transportation professional with 4+ years of experience in dispatch operations, route coordination, customer communication, and freight scheduling. Bilingual in English and Spanish with strong problem-solving and organizational skills.
Overview
5
5
years of professional experience
Work History
Dispatcher
TCI Transportation Services
09.2025 - Current
Provide guidance and direction to drivers as well as monitoring performance.
Create end of shift reports.
Act as the local point of contact for SHEIN.
Ensure that all trips are assigned, covered and accomplish metrics.
Assist with training new drivers and provide existing drivers with training as needed.
Assist with working with the Maintenance Department to coordinate services & repairs.
Escalate appropriately any kind of issues relate with the moves, drivers or trucks.
Auction Specialist
Cargoloop
07.2024 - Current
Communicated with Auctions regarding payments, titles, and adding clients.
Handled incoming calls and directed them to the appropriate department or individual.
Prepared reports, memos, and other documents as requested by management.
Provided administrative support to multiple departments within the organization.
Performed data entry tasks accurately and efficiently using various software applications.
Dispatcher
Star Transportation LLC
04.2023 - 01.2024
Scheduled, executed, and monitored customer-specific freight pickup and delivery orders. Over loads 5+ daily
Planned, coordinated, and tracked daily route assignments to 10+ drivers, efficiently.
Recorded and maintained all load and tracking data into computerized dispatch system.
Contacted and informed the customers about order status and related concerns.
Handled and addressed various delivery and pick-up issues, professionally and effectively.
Experienced working with solo and team drivers, and dry and refers trailers.
Dispatcher
AQI Logistics / Flagship Transport LLC
02.2021 - 04.2023
Scheduled, executed, and monitored customer-specific freight pickup and delivery orders. Over 7+ loads daily
Planned, coordinated, and tracked daily route assignments to 15+ drivers, efficiently.
Recorded and maintained all load and tracking data into computerized dispatch system.
Contacted and informed the customers about order status and related concerns.
Handled and addressed various delivery and pick-up issues, professionally and effectively.
Documented and communicated work-related information to appropriate personnel.
Generated sales report in excel every week for the owners.