Alexander Estrada
Los Angeles,CA
Summary
Personable food professional demonstrating proven success in cultivating customer satisfaction and loyalty. Accustomed to utilizing strong attention to detail and commitment to quality to deliver excellent service.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Swarovski
10.2023 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant Store Manager
Jersey Mikes
01.2023 - 10.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
Sandwich Artist
Jersey Mikes
04.2022 - 01.2023
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
Dog Walker/Pet Sitter
Mixy Paws NYC
09.2018 - 04.2021
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
Camp Counselor
Bronx House
09.2018 - 08.2020
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
High School Diploma -
Gramercy Arts High School
New York, NYSkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Food Preparation
- Cleaning and organization
- Customer Service
Timeline
Assistant Manager
Swarovski
10.2023 - 08.2024
Assistant Store Manager
Jersey Mikes
01.2023 - 10.2023
Sandwich Artist
Jersey Mikes
04.2022 - 01.2023
Dog Walker/Pet Sitter
Mixy Paws NYC
09.2018 - 04.2021
Camp Counselor
Bronx House
09.2018 - 08.2020
High School Diploma -
Gramercy Arts High School