Alexander Fasanella
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, team training and production scheduling. Sets example for work ethic, punctuality, quality and customer service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Saddle Mountain Brewing Company
Goodyear , AZ
2023.11 - Current
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Created new menu items based on customer feedback and industry trends.
- Established policies for cash handling procedures to maximize security measures.
Team Lead
Road Runner Sports
Chula Vista , CA
2022.06 - 2023.10
- Leading a Heavy based KPI sales floor effectively, promoting merchandise and developing team members
- Identified needs of customers promptly and efficiently.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Performed inventory cycle counting and identified discrepancies.
2nd Assistant Manager
Big 5 Sporting Goods
San Diego , CA
2022.01 - 2022.06
- Delegated daily tasks to team members to optimize group productivity.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Shift Supervisor
Panera Bread
San Diego , CA
2017.06 - 2019.07
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Collaborated with team members to improve performance and implement training updates.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Education
High School Diploma -
Mira Mesa High School
San Diego, CA06.2017
Kinesiology
Mira Costa Community College
Encinitas, CASkills
- Product management and pricing
- Relationship selling
- Sales closing
- Team Supervision
- Lead generation
- Proficient client conflict resolution
- Customer retention abilities
- Workplace Safety
Certification
- NASM Certified Personal Trainer (CPT) 2023
- CPR Certified 2023
- AED Certified 2023
Timeline
Restaurant Manager
Saddle Mountain Brewing Company
2023.11 - Current
Team Lead
Road Runner Sports
2022.06 - 2023.10
2nd Assistant Manager
Big 5 Sporting Goods
2022.01 - 2022.06
Shift Supervisor
Panera Bread
2017.06 - 2019.07
High School Diploma -
Mira Mesa High School
Kinesiology
Mira Costa Community College
- NASM Certified Personal Trainer (CPT) 2023
- CPR Certified 2023
- AED Certified 2023
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