Giovanni Reynel
Napa,CA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Manager
RH
Yountville, California
05.2025 - Current
- Lead and develop Team Members and Leaders with a people-first mindset by providing ongoing coaching, structured training and in-the-moment guidance to uphold RH’s dining room service standards and support professional growth
- Define and guide the strategic direction of the dining team by overseeing recruitment, hiring and onboarding to build a high-performing team aligned with RH’s vision and service standards
- Cultivate a service-driven culture by driving the strategic direction of dining room operations, ensuring a seamless and elevated guest experience
- Own and optimize operational excellence by upholding quality and safety standards, ensuring compliance with regulations, and proactively addressing opportunities for improvement
- Serve as a brand ambassador and resource for guests, Leaders and Team Members, fostering meaningful connections and a hospitality experience that is both personal and immersive
- Drive financial performance by setting labor and sales goals, analyzing financial reporting and implementing strategies to maximize revenue and profitability
- Collaborate cross-functionally with Culinary and Gallery Leadership - both on property and across the global organization - to amplify the success of RH Hospitality
Hilltop General Manager
Carneros Resort & Spa
Napa, CA
04.2022 - 03.2025
- Supervise operations and handling of all food and beverage outlets.
- Tracked monthly sales to generate reports for business development planning.
- Prepare weekly work schedule as per hotel requirements.
- Design sales and service strategies to improve revenue and retention.
- Handle administrative tasks such as: facilitation of payroll, reports, inventory and budget for food and beverage functions.
- Determine root cause of performance trends and develop process improvement plans which target assurance in safety, health, quality and customer satisfaction.
- Mentor front of house personnel on company policies customer service techniques and professional communication.
Wine and Beverage Director
The Meritage Resort and Spa
Napa, CA
05.2021 - 04.2022
- Monitored day-to-day operations to ensure standards of product presentation and service exceed guest expectations and meet or exceed property standards. Take corrective action as needed.
- Achieved budgeted revenues, controlled expenses and maximized profitability within assigned areas. Utilized computer programs to analyze forecasts, cost and revenue reports.
- Maximized profitability by optimizing menu prices and selection. Assist in developing and implementing new menu ideas, wine list, pricing and marketing programs.
- Ensured all dining, service and kitchen areas are clean and properly set up. Maintained sufficient inventory of food, supplies and equipment and orders as needed. Participated in weekly/monthly inventories. Prepared and submitted liquor and supply orders.
- Monitored SOPs to ensure consistent exceptional service is provided. Assisted in developing and updating policies and procedures. Participated in weekly meeting with Food & Beverage Management Team to ensure weekly goals, challenges, and service standards are met.
Project Manager (Energy)
Tesla
Remote , CA
03.2020 - 05.2021
- Subject matter expert in the entire suite of Tesla Energy products and fully understand the complete job life cycle as they proactively provide updates and set correct customer expectations.
- Performed a pivotal role in ushering projects from order to installation and system activation.
- Responded to customer questions and concerns by leveraging superior people skills across multiple forms of communication to facilitate project progression.
- Worked cross-functionally with other internal teams such as permitting, design, installation and activation to ensure a timely and successful installation.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout the project cycle.
Lead Banquet Server
The Meritage Resort and Spa
Napa , CA
02.2018 - 03.2020
- Provided exceptional service to high volume of daily customers.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Educated guests on meals during by answering questions and bringing special orders.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Banquet Server
Embassy Suites
Napa , CA
02.2018 - 03.2020
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Verified food tray contents and transported each from kitchen to banquet hall.
Front Desk Agent
Carneros Resort and Spa
Napa, CA
06.2017 - 06.2019
- Trained and directed the workflow and processes of the front desk.
- Resolved issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolved customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Handled bus group arrivals and corporate market segment groups and pre-registers each guest and ensured payment is made in full for the group or that billing is correct.
- Allocated rooms to expected arrivals after checking the guest’s preferences and special requests.
- Built strong relationships and coordinated with all other department's such housekeeping, reservations, etc.
In-Room Dining
Bardessono Hotel And Spa
Yountville, CA
08.2016 - 05.2017
- Table set-ups and station preparation prior to service and at the end of the shift.
- Communicated and work closely with kitchen staff to ensure customer satisfaction.
- Communicated with front desk agents to deliver daily amenities for VIP guest arrivals.
- Responsible for opening and closing the in-room dining area for the following morning or night shift.
- Balanced register and close all opened tickets to ensure transactions are processed correctly.
- Attentively responded to immediate requests in a timely manner for the sake of providing a smooth, comforting, and enjoyable experience.
Sales Associate
Polo Ralph Lauren
Napa, CA
06.2015 - 07.2016
- Drove sales through engagement with customers, suggestive selling, and sharing product knowledge.
- Processed payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
- Welcomed customers in a timely manner and responded to customers’ questions about our products.
- Alerted management of potential security issues.
- Assisted with inventory, including receiving and stocking merchandise.
Bank Teller
Wells Fargo
Yountville, CA
06.2015 - 08.2015
- Performed routine bank telling tasks, including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks.
- Promoted strong customer and client interactions, built relationships and participated in cross-selling and offer new products and features. Maintained and balanced the cash drawer on a daily basis by accounting for cash assigned, received, and disbursed. Accurately closed out the teller terminal and remit daily work to the supervisor.
- Responded and assisted customers with account inquiries and updates.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Education
Bachelor of Science - Business Management
University of San Francisco
San Francisco, CA05.2019
Skills
- Client relations
- Conflict management
- Microsoft Office Suite expert
- Data review
- Processes and procedures
- Quality assurance and control
- Schedule management
- Project management
- Staff training and mentoring
- POS system expertise
- Analytics and problem resolution
- Product management and pricing
- Consultative and relationship selling
- Budget management
- Customer service
- Menu development
- Team leadership
- Payroll administration
Certification
- FORBES - Service Standards
- ServSafe - Manager Training
- TIPS Alcohol Training
- WSET - Level 1
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Restaurant Manager
RH
05.2025 - Current
Hilltop General Manager
Carneros Resort & Spa
04.2022 - 03.2025
Wine and Beverage Director
The Meritage Resort and Spa
05.2021 - 04.2022
Project Manager (Energy)
Tesla
03.2020 - 05.2021
Lead Banquet Server
The Meritage Resort and Spa
02.2018 - 03.2020
Banquet Server
Embassy Suites
02.2018 - 03.2020
Front Desk Agent
Carneros Resort and Spa
06.2017 - 06.2019
In-Room Dining
Bardessono Hotel And Spa
08.2016 - 05.2017
Sales Associate
Polo Ralph Lauren
06.2015 - 07.2016
Bank Teller
Wells Fargo
06.2015 - 08.2015
Bachelor of Science - Business Management
University of San Francisco