Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Alexander Ferguson

The Colony

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional client service experience. Developed strong organizational and administrative skills in fast-paced environments. Transitioning into new field with focus on leveraging communication and multitasking abilities. Driven to contribute to team efficiency and overall success in dynamic setting.

Overview

4
4
years of professional experience

Work History

Server

Balanced Rock Brewery
09.2025 - Current
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
  • Communicated with guests to record orders and assess needs.
  • Anticipated guest needs and provided proactive service.
  • Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
  • Collaborated with bartenders to prepare and serve high-quality beer and wine products.

Server

Umiya Sushi
11.2023 - 01.2025
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS systems to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Marketing Intern

Generation Alpha
09.2023 - 11.2023
  • Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
  • Tracked campaign performance metrics to identify areas for improvement and adjust strategies.
  • Created and distributed surveys for data collection and analysis.
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Clerk

QuikTrip
01.2022 - 09.2023
  • Greeted customers and provided outstanding customer service.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Increased customer satisfaction by providing personalized assistance and product recommendations.
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Managed efficient cash register operations.
  • Prioritized helping customers over completing other routine tasks in store.

Education

High School Diploma -

Cleveland High School
Cleveland, TX
05-2021

Skills

  • Dedicated work ethic
  • High-quality client service
  • Cash management
  • Guest engagement
  • Effective sales strategies
  • Quality assurance
  • Consistent professional demeanor
  • Task prioritization
  • Proficient in formal dining arrangements
  • Professional telephone communication
  • Effective relationship management

Interests

  • Participate in basketball and biking as recreational activities to maintain physical fitness
  • Backpacking and Hiking
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Road Trips
  • Video Gaming
  • I like trying new recipes and food trends
  • Growing herbs, vegetables, or fruits in home gardens

Timeline

Server

Balanced Rock Brewery
09.2025 - Current

Server

Umiya Sushi
11.2023 - 01.2025

Marketing Intern

Generation Alpha
09.2023 - 11.2023

Clerk

QuikTrip
01.2022 - 09.2023

High School Diploma -

Cleveland High School

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