Alexander Flora

Professional Summary

Certified Pharmacy Technician (CPhT) and Lead Patient Service Representative with nearly 5 years of oncology specialty pharmacy experience supporting patients receiving complex therapies at CVS Health. Experienced in major medical and pharmacy insurance coordination, prior authorizations, medication adherence, and patient retention in high-volume specialty pharmacy operations. Proven ability to lead workflow support, train staff, and resolve complex patient and insurance issues in collaboration with providers, nurses, and pharmacy teams. Strong focus on patient advocacy, operational efficiency, and quality care delivery.

CVS Health Specialty Pharmacy
August 2021 – Present

• Support oncology patients receiving complex specialty therapies, ensuring adherence, refill continuity, and coordinated care.
• Manage medication access for injectable, oral, and supportive oncology treatments.
• Work with major medical and pharmacy insurance plans to resolve coverage issues, benefits investigations, and claim rejections.
• Assist with prior authorizations and communicate clinical requirements between providers and insurance payors.
• Coordinate care with pharmacists, nurses, providers, and insurance representatives to ensure timely medication access.
• Provide outbound adherence outreach and refill coordination to prevent therapy gaps.
• Train and cross-train team members on workflows, insurance processes, and specialty pharmacy procedures.
• Serve in a lead capacity by supporting team knowledge checks, training reinforcement, and real-time support chat troubleshooting.
• Act as escalation support for complex patient, workflow, and insurance issues.
• Collaborated with management to design strategic initiatives aimed at enhancing patient engagement
• Maintain accuracy while managing multiple high-priority patient accounts in a fast-paced environment.
• Utilize EMR and pharmacy systems to document patient interactions and coordinate care.