Summary
Overview
Work History
Education
Skills
Timeline
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Alexander Ford

Lansing,Illinois

Summary

Operating Engineer with over 12 years of extensive expertise in hospitality, beverage service, and inventory management. Demonstrates strong leadership and customer service skills, effectively managing teams and enhancing customer satisfaction. Adept at crafting innovative solutions and driving operational excellence, aspiring to leverage skills in a dynamic and challenging environment.

Overview

12
12
years of professional experience

Work History

Bartender

14 Parish Rhum Bar
01.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.

Bar Manager

Nipsey’s Restaurant & Lounge
01.2020 - 01.2021
  • Crafted original cocktail recipes.
  • Built a rapport with local beer, wine, and spirit distributors.
  • Closed out cash register and prepared cashier report at close of business.
  • Trained as well as supervised front of the house staff.
  • Applied standard protocols for legal consumption of alcohol as well as COVID-19.

Bar Manager

Showplace Icon
01.2018 - 01.2021
  • Expansive knowledge of all bar promotions and drink specials.
  • Built a rapport with local beer distributers.
  • Managed inventory of beers, wines, spirits, and bar utensils.
  • Supervised staff and trained them in the day to day operations.
  • Uphold standard protocols for the legal requirements of consuming alcohol.
  • Efficiently mixed and served alcohol beverages to a very diverse set of customers.

Account Manager

Verizon Wireless
01.2017 - 01.2018
  • Sought out new customers and upgraded existing customers services.
  • Explained the products and services in-depth and recommended the right solutions.
  • Gave exceptional customer service to the guest and developed a rapport with customers.

Bartender

AMC Theater
01.2015 - 01.2017
  • Demonstrated genuine hospitality while greeting and establishing rapport with the guest.
  • Delivered an exceptional dining experience and guided guests through menus while demonstrating thorough knowledge of the ingredients.
  • Partnered with team members to serve food and beverages that met or exceeded guests' expectations.
  • Provided friendly, attentive service that makes guests feel well taken care of and building their intent to return.

Server

Red Lobster
01.2013 - 01.2015
  • Started as a dish washer and worked my way up to my desired position.
  • Helped guide guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Notated accurate orders and partnering with team members to serve food and beverages that meet or exceed guests' expectations.

Education

High School Diploma -

Thornwood High School
South Holland, IL
01.2011

Skills

  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Customer service
  • Problem-solving
  • Team leadership

Timeline

Bartender

14 Parish Rhum Bar
01.2021 - Current

Bar Manager

Nipsey’s Restaurant & Lounge
01.2020 - 01.2021

Bar Manager

Showplace Icon
01.2018 - 01.2021

Account Manager

Verizon Wireless
01.2017 - 01.2018

Bartender

AMC Theater
01.2015 - 01.2017

Server

Red Lobster
01.2013 - 01.2015

High School Diploma -

Thornwood High School

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