Alexander Foster
Louisville,TN
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience
Overview
8
8
years of professional experience
Work History
Member Services Representative I
Knoxville TVA Employees Credit Union
Knoxville, TN
07.2021 - 06.2024
- Conducted thorough review of documents and data entries to maintain accuracy.
- Provided advice to members while making independent credit decisions within defined limits.
- Collected relevant information to provide solutions and communicated feedback to members.
- Cross-sold additional services that would benefit the members' needs.
- Updated member accounts when changes occurred in their information or preferences.
Produce Clerk
Ingles Markets
Madisonville, TN
05.2018 - 07.2021
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Cleaned work areas throughout shift to maintain sanitation standards.
- Informed customers about various types of produce available.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Customer Service Manager
Ingles Markets
Madisonville, TN
05.2016 - 06.2017
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated and authenticated returns, exchanges and voids.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Education
Administrative Office Technology -
Tennessee College of Applied Technology
Jacksboro, TN05.2018
Diploma -
Powell High School
Powell, TN05.2001
Skills
- Customer Engagement
- Strong Interpersonal Skills
- Skilled in Microsoft Applications
- Flexible Problem-Solving
- Resilient in Change
- Effective Team Contributor
- Strong work ethic
- Retail sales customer service
Affiliations
- United States Army Veteran
- Twice deployed in support of Operation Iraqi Freedom
Timeline
Member Services Representative I
Knoxville TVA Employees Credit Union
07.2021 - 06.2024
Produce Clerk
Ingles Markets
05.2018 - 07.2021
Customer Service Manager
Ingles Markets
05.2016 - 06.2017
Administrative Office Technology -
Tennessee College of Applied Technology
Diploma -
Powell High School
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