JENNIFER JOHNSON
Columbia,SC
Summary
Legal professional and Army Veteran leveraging 6+ years of proven experience with strong skills in writing, organizing and project managing cases related to Criminal law. Expertly conducts research, collects witness statements and organizes files. Experienced working with diverse populations to optimize representation.
Overview
11
11
years of professional experience
Work History
Member Services Representative I
Golden Valley Electric Association
02.2021 - 06.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Analyzed and verified over 200 bills daily to meet posting deadlines.
- Process complex calculations of large commercial class accounts, key member accounts, and other external billings.
- Educated customers about billing, payment processing and support policies and procedures.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
Paralegal Supervisor
United States Army
10.2013 - 09.2017
- Managed administrative duties to support management with routine duties of administrative work processes, presenting findings, and recommendations via briefings, verbally or in writing
- Oversaw calendar maintenance, appointment scheduling and expense report preparation to maintain records
- Reviewed, and interpreted data as part of the effectiveness and efficiency of work operations
- Researched and analyzed information using experience with software tools to clarify document results and findings
- Handled complex cases with utmost confidentiality on information for discretion and diplomacy to ensure all facts and legalities were captured
Paralegal Specialist
United States Army
06.2011 - 10.2013
- Conducted detailed analyses of broad administrative processes accordingly, for efficiency of work operations, and maintained strict confidentiality while processing complex administrative assignments
- Prepared itineraries, transportation arrangements and expense reports
- Performed legal research and assisted in the prosecution of United States and international patent rules
- Composed, drafted, and revised correspondence and legal documents for clients and attorneys with strict attention to deadlines
- Served as Office Assistant and kept expenses of supplies and purchases for all office supplies and needs
Education
Paralegal Specialist Certificate - Legal Studies
United States Army Paralegal Specialist School
Fort Jackson, SC11.2011
Skills
- Case Management
- Subpoena Service
- Jury Selection
- Document Control Support
- Court Transcription
- Trial Proceedings
- Legal Research
- Proficiency in MS Office
- Online Databases
- Case File Preparation
- Criminal Law
- Legal Compliance
Accomplishments
- Supervised team of 3 staff members.
- Managed more than 20 cases per week.
- Promoted to Senior Paralegal after 3 years of employment.
- Maintained more than 30 files, while tracking and managing filing service for up to 50 files per day.
Additional Information
- NOTABLE AWARDS , Army Commendation Medal (2x) | United States Army Army Achievement Medal (3x) | United States Army
Timeline
Member Services Representative I
Golden Valley Electric Association
02.2021 - 06.2022
Paralegal Supervisor
United States Army
10.2013 - 09.2017
Paralegal Specialist
United States Army
06.2011 - 10.2013
Paralegal Specialist Certificate - Legal Studies
United States Army Paralegal Specialist School
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