Alexander Garcia
New Windsor,NY
Summary
Seasoned Territory Manager and exceptional sales professional. Decisive team leader and business manager with excellent attention to detail and persuasive communication style. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Offering 10 years of experience in sales.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Territory Manager
Charter Communications
Newburgh, NY
09.2020 - Current
- Established successful account relationships by building rapport and maintaining consistent communication.
- Developed and monitored sales representative goals and performance to drive territory goals.
- Planned and conducted weekly sales meetings to keep sales representatives up-to-date on new products and strategies.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Researched competitor activity and used findings to develop sales growth strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Teller Supervisor
Hudson Valley Credit Union
New Windsor, NY
02.2015 - 08.2020
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Promoted bank's products and services by consistently cross-selling to customers.
- Examined tellers' reports of daily transactions for accuracy.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Established rapport with new clients to increase satisfaction and loyalty.
- Cross-sold credit cards, loans and other bank products.
- Educated customers on online banking and mobile banking applications.
Home Theater Supervisor
Best Buy
Albany, NY
07.2010 - 01.2015
- Increased numbers in all statistical categories on consistent basis.
- Coached, developed and managed team of 11 sales professionals.
- Strengthened team operations and drove positive results in revenue and net operating profit.
- Provided world-class shopping experience to every guest.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained newly hired sales team in upselling techniques.
- Mentored new sales associates to contribute to store's positive culture.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Education
Sociology, Psychology
University at Albany
Albany, NY5.2015
English, Journalism
Orange County Community College
3.2010
High School Diploma -
Minisink Valley High School
Slate Hill, NY06.2008
Skills
- Account Growth
- Product and Service Sales
- Customer Engagement Strategies
- Verbal and Written Communication
- Consultative Selling Techniques
- Customer Order Management
- Business Development and Planning
- Plan Sales
- Closing Techniques
- Goals and Performance
- Inventory Control
- Operating Procedures and Policies
- Business Analytics
- Staff Development
- Multitasking and Organization
- Staff Management
- Sales Statistics Analysis
- Sales Quota Management
- Strategic Business Planning
- Staff Evaluations
Certification
- CSP - Certified Sales Professional
Timeline
Territory Manager
Charter Communications
09.2020 - Current
Teller Supervisor
Hudson Valley Credit Union
02.2015 - 08.2020
Home Theater Supervisor
Best Buy
07.2010 - 01.2015
Sociology, Psychology
University at Albany
English, Journalism
Orange County Community College
High School Diploma -
Minisink Valley High School