Summary
Overview
Work History
Education
Skills
Timeline
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Alexander Gere

Fort Worth,TX

Summary

Dynamic employee with extensive experience at Jimmy John's, excelling in customer service and conflict resolution. Proven ability to train teams and maintain high operational standards, ensuring compliance with health regulations. Recognized for fostering a positive work environment and enhancing customer satisfaction through effective communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Jimmy John's
Fort Worth, TX
06.2024 - 10.2024
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Assisted in the training of new staff members on proper sandwich-making techniques.

Assistant Manager

Jimmy John's
Denton, TX
07.2023 - 06.2024
  • Managed customer service inquiries and complaints in a timely manner.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained a clean and safe work environment by adhering to food safety regulations.
  • Adapted quickly to menu changes and seasonal ingredient availability.

Delivery Driver/in Shop

Jimmy John's
Denton, TX
07.2022 - 06.2024
  • Contacted customers if there were delays in delivery due to traffic or other issues.
  • Observed strict food safety and handling procedures during transport to maintain the quality and integrity of meals.
  • Followed all safety protocols while driving.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Cook

Sonic
Fort Worth, TX
11.2020 - 07.2021
  • Received and stored food and supplies.
  • Performed daily maintenance checks on fryers including oil level monitoring.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Operated deep fryers safely while cooking food items as per customer requests.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Education

Bachelor of Science - Psychology

University of North Texas
Denton, TX
12-2026

Skills

  • Customer service
  • Conflict resolution
  • Team collaboration
  • Team development
  • Positive attitude
  • Academic research

Timeline

Assistant Manager

Jimmy John's
06.2024 - 10.2024

Assistant Manager

Jimmy John's
07.2023 - 06.2024

Delivery Driver/in Shop

Jimmy John's
07.2022 - 06.2024

Cook

Sonic
11.2020 - 07.2021

Bachelor of Science - Psychology

University of North Texas

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Alexander Gere