Alexander Gibson
Kissimmee,FL
Summary
Accomplished Plumbing Department Manager with a proven track record at System Service and Engineering LLC, enhancing team productivity by over 20% through expert leadership and targeted training. Skilled in plumbing system design and fostering customer satisfaction, I excel in problem-solving and team collaboration, ensuring projects exceed expectations while maintaining cost efficiency.
Overview
12
12
years of professional experience
Work History
Plumbing Department Manager
System Service and Engineering LLC
Panama City, FL
02.2014 - 04.2023
- Conducted performance evaluations of staff members, identifying areas for improvement and implementing tailored development plans.
- Assisted customers with troubleshooting complex plumbing problems, providing expert advice that reduced callbacks and increased client satisfaction.
- Negotiated favorable terms with suppliers which led to cost reductions in material procurement.
- Collaborated closely with other departments to coordinate projects efficiently, ensuring seamless communication between teams.
- Enhanced overall company reputation by providing exceptional customer service and consistently completing projects on time and within budget constraints.
- Improved team productivity with regular training sessions on new techniques and tools.
- Fostered a positive work environment by promoting open communication among employees and encouraging feedback on department processes or policies.
- Developed strong vendor relationships to ensure a consistent supply of quality materials at competitive prices.
- Mentored junior team members to help them develop their skills and advance their careers within the organization.
Plumbing Technician
Peaden Air Conditioning
Panama City, FL
05.2011 - 02.2014
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Performed routine maintenance of plumbing systems in residential and commercial buildings.
- Installed, repaired and maintained water, gas and sewer systems.
- Maximized equipment lifespan through proper installation techniques, ensuring long-lasting functionality for clients'' investment.
- Ensured safety compliance by adhering to local and federal regulations while performing tasks.
- Minimized property damage during repair work by employing best practices in water mitigation techniques.
Skills
- Scheduling and planning
- Health and safety
- Sales and marketing
- Estimating costs
- Plumbing system design
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team collaboration
- Team leadership
- Problem resolution
- Decision-making
Timeline
Plumbing Department Manager
System Service and Engineering LLC
02.2014 - 04.2023
Plumbing Technician
Peaden Air Conditioning
05.2011 - 02.2014