Alexander Gibson
Kissimmee,FL
Summary
Accomplished Plumbing Department Manager with a proven track record at System Service and Engineering LLC, enhancing team productivity by over 20% through expert leadership and targeted training. Skilled in plumbing system design and fostering customer satisfaction, I excel in problem-solving and team collaboration, ensuring projects exceed expectations while maintaining cost efficiency.
Overview
12
12
years of professional experience
Work History
Plumbing Department Manager
System Service and Engineering LLC
02.2014 - 04.2023
- Conducted performance evaluations of staff members, identifying areas for improvement and implementing tailored development plans.
- Assisted customers with troubleshooting complex plumbing problems, providing expert advice that reduced callbacks and increased client satisfaction.
- Negotiated favorable terms with suppliers which led to cost reductions in material procurement.
- Collaborated closely with other departments to coordinate projects efficiently, ensuring seamless communication between teams.
- Enhanced overall company reputation by providing exceptional customer service and consistently completing projects on time and within budget constraints.
- Improved team productivity with regular training sessions on new techniques and tools.
- Fostered a positive work environment by promoting open communication among employees and encouraging feedback on department processes or policies.
- Developed strong vendor relationships to ensure a consistent supply of quality materials at competitive prices.
- Mentored junior team members to help them develop their skills and advance their careers within the organization.
Plumbing Technician
Peaden Air Conditioning
05.2011 - 02.2014
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Performed routine maintenance of plumbing systems in residential and commercial buildings.
- Installed, repaired and maintained water, gas and sewer systems.
- Maximized equipment lifespan through proper installation techniques, ensuring long-lasting functionality for clients'' investment.
- Ensured safety compliance by adhering to local and federal regulations while performing tasks.
- Minimized property damage during repair work by employing best practices in water mitigation techniques.
Skills
- Scheduling and planning
- Health and safety
- Sales and marketing
- Estimating costs
- Plumbing system design
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team collaboration
- Team leadership
- Problem resolution
- Decision-making
Timeline
Plumbing Department Manager
System Service and Engineering LLC
02.2014 - 04.2023
Plumbing Technician
Peaden Air Conditioning
05.2011 - 02.2014
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