Milan Stojakovic
Hot Springs,AR
Summary
Dynamic Plumbing Department Manager at Bert Black Service with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in team leadership and project management, I implemented process improvements that reduced service response time by 30%. Committed to fostering a collaborative work environment while driving revenue growth through innovative service offerings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Plumbing Department Manager
Bert Black Service
Little Rock, AR
04.2022 - Current
- Led plumbing department operations, ensuring compliance with safety regulations and company standards.
- Managed inventory control and procurement processes for plumbing supplies and equipment.
- Developed training programs for staff on new technologies and installation techniques.
- Oversaw project timelines, coordinating with contractors to meet deadlines efficiently.
- Implemented process improvements that reduced response time for service calls.
- Analyzed customer feedback to enhance service quality and address concerns promptly.
- Mentored junior technicians, fostering skill development and knowledge sharing within the team.
- Collaborated with cross-functional teams to streamline workflows and improve departmental efficiency.
- Improved team productivity with regular training sessions on new techniques and tools.
- Negotiated favorable terms with suppliers which led to cost reductions in material procurement.
- Streamlined department operations for enhanced efficiency through the implementation of an effective work order system.
- Implemented a preventive maintenance program which reduced downtime and emergency repairs significantly.
- Conducted performance evaluations of staff members, identifying areas for improvement and implementing tailored development plans.
- Mentored junior team members to help them develop their skills and advance their careers within the organization.
- Increased department revenue by expanding our service offerings to cover a wider range of plumbing needs for residential and commercial clients.
- Increased customer satisfaction by addressing and resolving plumbing issues in a timely manner.
- Introduced new plumbing technologies into the department''s arsenal of tools, increasing overall efficiency and quality of workmanship.
- Managed budgets and resources effectively, preventing cost overruns while maintaining high-quality service delivery.
- Fostered a positive work environment by promoting open communication among employees and encouraging feedback on department processes or policies.
- Developed strong vendor relationships to ensure a consistent supply of quality materials at competitive prices.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Owner/Operator
M.C Plumbing Solutions LLC
Marianna, AR
03.2015 - 02.2022
- Managed daily operations, ensuring efficient workflow and quality service delivery.
- Developed strong customer relationships through effective communication and responsive service.
- Trained and mentored new employees on plumbing techniques and safety protocols.
- Oversaw project estimates, coordinating with clients to meet specifications and budgets.
- Implemented inventory management systems to streamline supply ordering and reduce costs.
- Conducted regular staff performance evaluations, fostering professional growth and accountability.
- Analyzed operational processes to identify areas for improvement, enhancing overall efficiency.
- Ensured compliance with local plumbing codes and regulations, maintaining high industry standards.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Dropped and hooked trailers and changed configuration of equipment.
Master Plumber
Hers and His Plumbing
Memphis, TN
02.2012 - 01.2015
- Supervised installation and repair of plumbing systems for residential and commercial properties.
- Led a team of plumbers, ensuring compliance with safety regulations and industry standards.
- Developed and implemented maintenance schedules to enhance system reliability and performance.
- Trained junior plumbers on best practices for troubleshooting complex plumbing issues.
- Optimized workflow processes to improve efficiency in project completion timelines.
- Managed inventory of plumbing supplies, reducing costs through strategic sourcing initiatives.
- Contributed to the company''s reputation for excellence by consistently meeting or exceeding performance metrics related to workmanship quality, timeliness of service delivery, and customer satisfaction ratings.
- Reduced callbacks by providing thorough inspections and implementing preventative maintenance measures for clients'' plumbing systems.
- Assisted in the development of a comprehensive preventative maintenance program for clients, identifying potential issues and providing cost-effective solutions before problems escalated.
- Streamlined project completion by effectively coordinating with contractors and other trades on job sites.
- Maximized project profitability by accurately estimating labor hours, material costs, and equipment rentals for various jobs.
- Enhanced customer satisfaction by accurately diagnosing and repairing complex plumbing issues in a timely manner.
- Managed inventory of tools and materials to maintain optimal stock levels, reducing downtime on job sites.
- Improved overall efficiency by implementing new processes for scheduling service calls, prioritizing urgent repairs, and managing workflow among team members.
Journeyman Plumber
Voegele Mechanical Contractors
North Little Rock, AR
11.2011 - 11.2012
- Installed and repaired plumbing systems in residential and commercial properties.
- Conducted routine maintenance to ensure optimal system functionality and compliance with regulations.
- Collaborated with contractors to optimize plumbing layouts for new construction projects.
- Trained apprentice plumbers on safety protocols and effective plumbing techniques.
- Diagnosed and resolved plumbing issues, enhancing customer satisfaction through efficient service delivery.
- Utilized advanced plumbing tools and technology to streamline installation processes.
- Implemented preventative measures that reduced emergency repair calls by improving system reliability.
- Led project teams in the execution of large-scale plumbing installations, ensuring timely completion within budget constraints.
- Mentored apprentice plumbers in proper techniques, safety protocols, and industry standards for quality workmanship.
- Maintained a safe working environment by adhering to OSHA regulations and following industry best practices.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Filled pipe systems with water and air to determine location of leaks.
- Selected type and size of piping required for each project.
- Solved complex plumbing problems by leveraging extensive knowledge of tools, equipment, materials, and techniques used in the trade.
- Reduced project costs by accurately estimating materials and labor required for plumbing installations and repairs.
- Collaborated with contractors, architects, and engineers to ensure seamless integration of plumbing systems in new construction projects.
- Measured, threaded, and cut materials to correct angles.
- Minimized water damage during emergencies with rapid diagnosis and repair of leaks or burst pipes.
- Preserved client property integrity while performing invasive procedures such as pipe replacement or re-routing through careful planning and execution.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Improved system performance by conducting thorough inspections, preventative maintenance, and timely repairs on various plumbing systems.
- Contributed to team success in completing large-scale projects within tight deadlines without compromising quality standards.
Apprentice Plumber
Voegele Mechanical
North Little Rock
06.2006 - 11.2011
- Assisted with installation and maintenance of plumbing systems under supervision.
- Learned to operate hand and power tools safely in various plumbing tasks.
- Supported senior plumbers in diagnosing and repairing plumbing issues efficiently.
- Gained experience in reading blueprints and technical drawings for installations.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Participated in on-the-job training sessions to enhance plumbing skills and knowledge.
- Collaborated with team members to complete projects on schedule and within standards.
- Observed safety protocols consistently while performing plumbing tasks in diverse environments.
- Assisted licensed plumbers in installation and repair of plumbing systems.
- Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
- Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
- Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
- Followed safety practices and procedures to reduce on-site risks.
- Installed plumbing systems and fixtures in residential and commercial properties.
- Cleaned and maintained plumbing tools and equipment to reduce potential downtime.
- Worked from drawings, sketches, or verbal instructions to install and modify plumbing systems.
- Fabricated, repaired and maintained diverse piping systems according to project specifications.
- Demonstrated adaptability in various work environments, from residential to commercial projects, successfully meeting diverse client needs.
Education
Journey Plumber License -
U.A Joint Apprenticeship For Plumbers And Pipe Fitters
Little Rock Ar 05.2010
Skills
- Scheduling and planning
- Health and safety
- Sales and marketing
- Estimating costs
- Plumbing system design
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent communication
- Reliability
- Computer skills
- Organizational skills
- Team collaboration
- Team leadership
- Effective communication
- Verbal and written communication
- Decision-making
- Relationship building
- Professional and courteous
- Work Planning and Prioritization
- Scheduling and coordinating
- Managing operations and efficiency
- Analytical thinking
- Hiring and training
- Recruitment and hiring
- Training and development
- Operations management
- Team development
- Professionalism
- Goal setting
- Staff management
- Task delegation
- Complex Problem-solving
- Documentation and reporting
- Negotiation and conflict resolution
- Employee coaching and mentoring
- Staff training
- MS office
- Time management abilities
- Project management
- Business analysis
- Talent acquisition
- Crisis management
- Data analysis
Certification
Arkansas master plumbing License
Timeline
Plumbing Department Manager
Bert Black Service
04.2022 - Current
Owner/Operator
M.C Plumbing Solutions LLC
03.2015 - 02.2022
Master Plumber
Hers and His Plumbing
02.2012 - 01.2015
Journeyman Plumber
Voegele Mechanical Contractors
11.2011 - 11.2012
Apprentice Plumber
Voegele Mechanical
06.2006 - 11.2011
Journey Plumber License -
U.A Joint Apprenticeship For Plumbers And Pipe Fitters