Alexander Gilliam
Orlando,FL
Summary
Tech-savvy and smart professional equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Makeup Artist
MAC Cosmetics
Tallahassee, FL
01.2024 - 10.2024
- Developed a strong portfolio showcasing a variety of makeup styles.
- Ensured sanitation and cleanliness of all makeup tools and workspaces.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Collaborated with other makeup artists to achieve team and counter goals.
- Provided personalized advice to customers regarding the selection of products appropriate for their needs.
Medical Receptionist
Bond Community Health Center
Tallahassee, FL
12.2022 - 12.2023
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Enlisted Soldier
Army
Lawton, OK
07.2019 - 12.2022
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
- Developed and executed training programs for new recruits, enhancing unit effectiveness.
- Monitored and reported on team morale, addressing issues to maintain high performance.
- Performed detailed assessments for successful completion of tactical support objectives.
- Collaborated in small teams to achieve intricate targets under stringent deadlines.
Customer Service Representative
JCPenney
Tallahassee, FL
03.2016 - 07.2017
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Prevented key account losses by researching discrepancies and correcting problems.
Education
High School Diploma -
East Gadsden Highschool
Quincy, FL05-2019
Associate of Arts - Medical Assistant
Ultimate Medical Academy
Clearwater, FL06-2025
Skills
- Complaint resolution
- Scheduling
- Account updating
- Brand representation
- Exchange coordination
- Project management
- Medical office administration
- Patient registration
- Patient scheduling
- Insurance claims
Certification
- Microsoft Office Certified
- Powerpoint Certified
- Excel Certified
Timeline
Makeup Artist
MAC Cosmetics
01.2024 - 10.2024
Medical Receptionist
Bond Community Health Center
12.2022 - 12.2023
Enlisted Soldier
Army
07.2019 - 12.2022
Customer Service Representative
JCPenney
03.2016 - 07.2017
High School Diploma -
East Gadsden Highschool
Associate of Arts - Medical Assistant
Ultimate Medical Academy