Alexander Gonzalez
Hollywood,FL
Summary
Dynamic professional with a proven track record at Carmax Autocare Center, excelling in customer satisfaction and inventory management. Leveraged strong relationship-building skills and expertise in invoice processing to consistently exceed sales targets. Skilled in multitasking and fostering team unity, achieving high levels of efficiency and client loyalty.
Parts management professional with extensive experience in inventory control and customer service. Proven ability to streamline order processes and ensure customer satisfaction. Consistently collaborates with team members and adapts to changing demands, demonstrating reliability and flexibility.
Overview
12
12
years of professional experience
Work History
Parts Representative
Warren Henry Auto Group
03.2016 - Current
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Service Advisor
Carmax Autocare Center
10.2014 - 03.2016
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Pep Boys
08.2013 - 10.2014
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
High School Diploma -
Hallandale High School
Hallandale, FL06-2013
Skills
- Invoice processing
- Goal setting
- Vendor relations
- Forklift operation
- Ordering parts
- Staff training
- Returns processing
- Customer service
- Inventory management
- Supply orders
- Teamwork
- Multitasking
- Relationship building
- Team building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Parts Representative
Warren Henry Auto Group
03.2016 - Current
Service Advisor
Carmax Autocare Center
10.2014 - 03.2016
Service Advisor
Pep Boys
08.2013 - 10.2014
High School Diploma -
Hallandale High School
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