Candi Keefer
Dover
Work Preference
Summary
Dedicated Parts Representative with proven expertise in inventory management and customer service. Skilled in problem-solving and effective communication, consistently achieving high customer satisfaction ratings through timely support and efficient order processing.
Professional personal care assistant with strong track record in client care and support. Known for delivering high-quality care and adapting to individual client needs. Focused on collaborative teamwork and achieving positive outcomes, consistently dependable, and flexible in dynamic environments. Proficient in personal hygiene assistance and mobility support, with caring and empathetic approach.
Overview
22
22
years of professional experience
Work History
Parts Representative
Wertz Farm & Power Equipment
Glen Rock, PA
09.2019 - Current
- Managed inventory levels, ensuring accurate stock availability and timely replenishment.
- Coordinated parts orders, minimizing delays and optimizing supply chain efficiency.
- Assisted customers in selecting appropriate parts, enhancing service quality and satisfaction.
- Trained junior representatives on product knowledge and customer service techniques.
- Collaborated with sales team to recommend appropriate parts and accessories, increasing upselling opportunities.
- Boosted operational efficiency through proficient use of computerized inventory management systems and software tools.
- Contributed to a positive work culture by collaborating effectively with colleagues from diverse backgrounds and skill sets.
- Maintained a clean and organized work environment that facilitated efficient operations within the parts department.
- Developed a comprehensive understanding of product offerings, enabling accurate identification of required parts for clients.
- Increased repeat business by providing knowledgeable recommendations on maintenance schedules and part replacements based on individual needs.
- Streamlined inventory management for optimal stock levels, reducing order delays and backlogs.
- Provided exceptional customer service by promptly resolving issues related to part returns, exchanges, or warranties.
- Conducted regular audits of inventory to ensure accuracy and adherence to company policies and procedures.
- Demonstrated excellent communication skills when liaising between customers, suppliers, and internal stakeholders.
- Enhanced customer satisfaction by efficiently processing parts orders and addressing inquiries.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Adhered to company guidelines for performance and compliance.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Used HBS to maintain company database with essential account and sales information.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Processed orders and maintained accurate documentation for parts transactions.
- Provided technical support to customers regarding product usage and maintenance.
- Led efforts to streamline inventory management, reducing excess stock levels.
- Supported continuous improvement efforts by sharing insights and best practices with colleagues, fostering an atmosphere of collaboration and open communication.
- Reconciled billing discrepancies with regulatory agencies and finance department.
- Analyzed inventory data to identify trends, contributing to strategic decision-making processes.
- Performed data entry and completed proper paperwork.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
Personal Caregiver
Family Members
Dover, PA
01.2019 - 08.2019
- Provided personalized care and assistance with daily living activities for client.
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed and implemented individualized care plans based on client needs and preferences.
- Assisted client with mobility, ensuring safety during transfers and ambulation.
- Monitored and documented changes in client health status to inform healthcare provider.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
- Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.
- Improved client satisfaction by providing personalized care and attention to their unique needs.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Transported individual to events and activities, medical appointments, and shopping trips.
- Provided basic grooming and hygiene assistance to patient.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patient with self-administered medications.
- Managed household duties for client, ensuring a clean and organized environment conducive to their wellbeing.
- Assisted client in maintaining independence through consistent support and encouragement.
- Implemented creative strategies to keep client engaged in activities that promoted cognitive functioning and mental stimulation.
- Provided respite care for family caregivers, allowing them to take breaks and focus on personal needs while maintaining a high level of care for their loved one.
- Collaborated with family members to ensure effective communication regarding the care plan and any necessary adjustments.
- Efficiently managed schedules, coordinating appointments with healthcare providers while minimizing disruptions to the clients daily routines.
- Enhanced quality of life for client by facilitating social activities and outings designed to engage and stimulate.
- Facilitated smooth transitions between medical appointments, therapy sessions, and other activities as needed for the clients overall wellness journey.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Transported clients to and from medical appointments with safety and efficiency.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
PCA/MT
Providence Place Assisted Living
Dover, PA
04.2004 - 01.2019
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored health status, reporting changes to nursing staff promptly.
- Developed strong relationships with residents, enhancing overall well-being.
- Implemented individualized care plans in collaboration with interdisciplinary teams.
- Trained and mentored new staff on best practices in resident care.
- Educated families on care procedures and resources available for support.
- Ensured safety protocols were followed to maintain a secure environment.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Improved patient comfort by providing compassionate and attentive care.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Collected and transported specimens to prepare for lab testing.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Followed directions of licensed nurses to administer medications and treatments.
Education
High School Diploma -
Stratford High School Program
Saint Albans, VTSkills
- Shipping and receiving
- Invoicing and billing
- Ordering parts
- Customer service
- Problem-solving skills
- Effective verbal and written communication
- Invoice processing
- Proficient in Microsoft Excel
- Skilled in Microsoft Word
- Multitasking Abilities
- Reliability
- Vital signs monitoring
- HIPAA compliance
- Health and safety
- Patient services
- Professional bedside manner
- Healthcare expertise
- Direct patient care
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse