Robert Harrison
Royse City,TX
Summary
Dynamic professional with a proven track record at Mi-Jack Products, enhancing customer satisfaction and operational efficiency. Skilled in parts identification and shipping coordination, coupled with exceptional verbal communication abilities. Excelled in building supplier relationships and streamlining inventory management, significantly contributing to a positive work culture and customer service excellence.
Professional parts specialist prepared to excel in managing and distributing automotive and machinery components. Proven track record in maintaining inventory accuracy and ensuring prompt service delivery. Known for collaborating effectively with team members and adapting to dynamic work environments. Skilled in inventory control and customer service, with focus on reliability and results.
Overview
15
15
years of professional experience
Work History
Parts Representative
Mi-Jack Products
05.2017 - 11.2024
- Enhanced customer satisfaction by efficiently processing parts orders and addressing inquiries.
- Contributed to a positive work culture by collaborating effectively with colleagues from diverse backgrounds and skill sets.
- Boosted operational efficiency through proficient use of computerized inventory management systems and software tools.
- Conducted regular audits of inventory to ensure accuracy and adherence to company policies and procedures.
- Built strong relationships with suppliers to ensure timely delivery of high-quality parts at competitive prices.
- Provided exceptional customer service by promptly resolving issues related to part returns, exchanges, or warranties.
Professional Mover
Delivery Limited
11.2013 - 05.2017
- Ensured timely completion of moving projects by effectively managing time and resources.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 300+ lbs.
- Contributed to positive company reputation by providing exceptional customer service at all times.
- Demonstrated excellent teamwork skills, collaborating with fellow movers to complete tasks quickly and accurately.
- Consistently met deadlines for moving projects by working efficiently under pressure without sacrificing quality or safety standards.
- Negotiated challenging obstacles like narrow hallways or staircases with large furniture pieces while minimizing property damage risks.
- Developed strong rapport with customers, addressing any concerns or special requests to ensure a smooth moving experience.
- Adapted to changing client needs or requests during moves, ensuring a seamless experience that met expectations.
- Improved customer satisfaction by efficiently packing, loading, and unloading belongings with care and precision.
Parts Counter Person
Courtesy Nissan
01.2010 - 11.2013
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
Education
No Degree -
Poteet High School
Mesquite, TX05-2005
Skills
- Shipping and receiving
- Health and safety
- Returns processing
- Parts identification
- Ordering parts
- Improving customer satisfaction
- Verbal and written communication
- Training and coaching
- Shipping coordination
- Cycle counting
- Parts department organization
Timeline
Parts Representative
Mi-Jack Products
05.2017 - 11.2024
Professional Mover
Delivery Limited
11.2013 - 05.2017
Parts Counter Person
Courtesy Nissan
01.2010 - 11.2013
No Degree -
Poteet High School
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