Robert Harrison
Royse City,TX
Summary
Accomplished Parts Specialist with a proven track record at Mi-Jack Products, enhancing customer satisfaction through expert support and efficient inventory management. Skilled in Salesforce and Epicor Processing Systems, with exceptional verbal communication abilities. Demonstrated success in improving processes and collaboration, significantly boosting productivity without compromising service quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Parts Specialist
Mi-Jack Products
05.2017 - Current
- Issued parts to field technicians to complete customers repairs.
- Served customers via email with 60-70 emails daily and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Collaborated with field technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Professional Mover
Delivery Limited
11.2012 - 05.2017
- Ensured timely completion of moving projects by effectively managing time and resources.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 450 lbs.
- Negotiated challenging obstacles like narrow hallways or staircases with large furniture pieces while minimizing property damage risks.
- Adapted to changing client needs or requests during moves, ensuring a seamless experience that met expectations.
- Improved customer satisfaction by efficiently packing, loading, and unloading belongings with care and precision.
- Assisted in the disassembly and reassembly of furniture, ensuring all items were properly protected during transport.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated excellent teamwork skills, collaborating with fellow movers to complete tasks quickly and accurately.
- Contributed to positive company reputation by providing exceptional customer service at all times.
Education
GED -
Poteet High School
Mesquite, TX2005
Skills
- Technical knowledge
- Shipping and receiving
- Warehouse Operations
- Returns processing
- Packaging and Labeling
- Salesforce
- Epicor Processing System
- Customer Service
- Verbal and written communication
Certification
- Aerial Work Platforms, Mi-Jack Products - 7yrs
- Forklift Hands-On, Mi-Jack Products - 7yrs
Timeline
Parts Specialist
Mi-Jack Products
05.2017 - Current
Professional Mover
Delivery Limited
11.2012 - 05.2017
GED -
Poteet High School
- Aerial Work Platforms, Mi-Jack Products - 7yrs
- Forklift Hands-On, Mi-Jack Products - 7yrs
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