Alexander Gray
Buckle
Miami,FL
2023
years of professional experience
Biochemist student with background in Acting and English Literature. Strong technical proficiency with work history in Database Management and Inventory. In-depth knowledge of [HTML Formatting Coding and Customer Service wether it be retail or restaurant coupled with Results Driven Leadership abilities. Proven history of performance in Critical Thinking and utmost adaptability for policy changes, procedures followed by near impeccable execution of these implementation's. Hardworking and reliable Leader with strong ability in Delegation. Offering Coaching and integrity. Highly organized, proactive and punctual with team-oriented mentality. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Work History
Shift Leader
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained new team members in food preparation and customer service standards.
- Managed inventory levels, ensuring freshness and availability of ingredients.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
Manager
3 Months- Trained employees on additional job positions to maintain coverage of roles.
- Entered time and attendance logs in preparation for payroll.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Monitored staff performance and addressed issues.
- Conducted quality, timely performance feedback and performance appraisals.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Supervised staff performing daily activities.
- Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
- Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost [100%].
Manager
3 Years 8 Months- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Entered time and attendance logs in preparation for payroll.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Created training modules and documentation to train staff.
- Supervised staff performing daily activities.
- Conducted regular evaluations and addressed performance concerns directly with employees.
- Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
Shift Lead Manager
1 Year 2 Months- Reinforced rules to promote superior employee performance.
- Taught staff upselling techniques to meet revenue targets.
- Coordinated extensive planning, development of project milestones and budget for complex contracts.
- Reviewed completed work to verify consistency, quality and conformance.
- Conferred with business leaders to evaluate business needs and implement operational improvements.
- Led training initiatives to improve employee performance and bottom-line business results.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Led staff meetings for team of [7] to communicate directives.
- Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Lead Server/Bartender
1 Year 6 Months- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Took orders, calculated charges, issued table checks and collected payments from customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Worked with management to coordinate special functions and events.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Maintained thorough knowledge of menu to describe dining options.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Managed [7] servers and staff members to effectively foster team-oriented environment.
Education
Master of Science - Biochemistry And Biophysics
- [3.2] GPA
- Major in Science
- Minor in Arts
High School Diploma
- Honor Roll [ First and Second Semester 2014-2015 as an IB Student.]
- Ranked in Top [56]% of class
- [3.9] GPA
- [IB, Drama, Wrestling, Debate Team] Member
- [Awarded best Actor 2015 Thespian society Drama club.]
- [Full Ride WInthrop University, needed to maintain a 3.8 GPA.]
Skills
Microsoft Office
Flexible Schedule
Problem Resolution
Supervision & Leadership
Friendly
Positive Attitude
Customer Service
Relationship Building
Team Building
Team Management
Basic Math
Reliable & Trustworthy
Organizational Skills
Planning & Organizing
Computer Skills
Data Management
Training & Development
Active Listening
People Skills
Good Work Ethic
Critical Thinking
Education and Training
other,other
Timeline
Manager
Buckle
03.2022 - 06.2022Read More
Manager
Walmart
07.2018 - 03.2022Read More
Shift Lead Manager
Regency 8 Cinema
03.2017 - 05.2018Read More
Lead Server/Bartender
Ruby Tuesday
07.2015 - 01.2017Read More
Sumter High School
High School Diploma
Read More
Shift Leader
Five Guys
2026 - 2026Read More
Florida State University
Master of Science from Biochemistry And Biophysics
Read More