Alexander Greco
Jackson,WY
Summary
Resourceful Inn Manager with expertise in guest relations, operational management, and strategic planning. Demonstrates strong communication and problem-solving skills to enhance team collaboration and ensure exceptional guest experiences. Committed to driving productivity and efficiency in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Inn Manager
Bentwood Inn
Jackson, Wyoming
10.2024 - Current
- Lead day-to-day operations of a luxury inn, overseeing guest experience, staff coordination, and service standards
- Manage financial operations including accounting, budgeting, payroll oversight, and expense tracking
- Drive revenue performance through pricing strategy, occupancy optimization, and seasonal revenue management
Retail Sales Manager
Grand Targhee Resort
Alta, Wyoming
01.2023 - 09.2024
- Oversaw daily operations of retail sales floor at Grand Targhee Resort, ensuring a seamless customer experience.
- Developed and led training programs for team members in customer service best practices, enhancing service quality.
- Streamlined inventory management and replenishment processes, maintaining optimal stock levels.
Mountain Sports Sales Associate
Jackson Hole Mountain Resort
Jackson, Wyoming
12.2021 - 12.2022
- Delivered high-quality guest service in fast-paced resort environment, enhancing overall guest experience
- Assisted guests with ticketing, passes, and activity information, effectively resolving inquiries and issues
- Processed transactions accurately and efficiently using point-of-sale systems, ensuring seamless customer interactions
Operations Coordinator
Kingdom Cycling and Experiences
01.2019 - 01.2021
- Coordinated daily operations and assigned tasks to staff, ensuring smooth workflow and effective resource allocation.
- Booked lessons, managed instructor schedules, organized personal and corporate events, and provided customer support to enhance overall service delivery.
- Trained new staff on operational procedures and customer service standards.
Mountain Bike Guide, Instructor
Kingdom Cycling and Experiences
East Burke, Vermont
01.2017 - 01.2019
- Taught private and group lessons on mountain bike skills, improving riders' confidence and technique.
- Guided mountain bike rides and tours at Kingdom Trails, enhancing participants' outdoor experiences.
- Coordinated daily operations for mountain bike kids camps, fostering a safe and engaging environment for young riders.
Education
Bachelor of Science - Outdoor Education And Tourism
Vermont State University
Lyndonville, VT01.2019
Skills
- Revenue management
- Customer relationship management
- Budgeting
- Financial oversight
- Logistics planning
- Scheduling
- Data analysis
- Administration
- Leadership
Timeline
Inn Manager
Bentwood Inn
10.2024 - Current
Retail Sales Manager
Grand Targhee Resort
01.2023 - 09.2024
Mountain Sports Sales Associate
Jackson Hole Mountain Resort
12.2021 - 12.2022
Operations Coordinator
Kingdom Cycling and Experiences
01.2019 - 01.2021
Mountain Bike Guide, Instructor
Kingdom Cycling and Experiences
01.2017 - 01.2019
Bachelor of Science - Outdoor Education And Tourism
Vermont State University