Looking for a job where I can grow professionally. Hardworking and reliable worker with strong background in quality customer service and management. Highly organized, proactive and punctual with team-oriented mentality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Papa Kwan’s Coffee Shop
01.2024 - Current
Directed operational strategies to enhance productivity and streamline processes across all departments.
Implemented performance metrics to assess team efficiency, leading continuous improvement initiatives.
Led cross-functional teams in executing strategic plans that aligned with organizational goals.
Developed and maintained budgets, ensuring resource allocation met operational needs effectively.
Managed budget implementations, employee reviews, training, schedules, and payroll.
Trained and guided team members to maintain high productivity and performance metrics.
Baseball Umpire
Palm Beach Umpires Association
09.2017 - Current
Managed safe and positive environment for players and spectators.
Adhered to and enforced game rules and regulations.
Managed behavior of players, coaches and crowd to facilitate gameplay.
Maintained professional composure and calm demeanor when making tough calls and handling challenging situations.
Assistant Store Manager
Papa Kwan’s Coffee Shop
03.2023 - 01.2024
Supervised daily store operations, ensuring compliance with company policies and procedures.
Trained and developed team members to enhance customer service and operational efficiency.
Security Guard
Safe Harbor Marinas
10.2021 - 01.2023
Monitored facility access, ensuring safety protocols and regulations were consistently followed.
Responded promptly to security incidents, maintaining order and minimizing disruptions during events.
Conducted regular inspections of premises to detect security breaches or hazards, enhancing overall safety.
Collaborated with event staff to develop security plans tailored to specific events and crowd sizes.
Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Guard
ROGER DEAN STADIUM
01.2019 - 03.2021
Worked Cardinals clubhouse, made sure fans were in respective areas and then managed security during games.
Behavioral Health Technician
Sound Recovery Solutions
03.2020 - 09.2020
Made sure clients adhered to Program’s rules.
Drove clients to 12 step meetings.
Administered UA’s.
Made hourly checks on clients.
Umpire
Wallen Association Of Umpires
03.2014 - 09.2017
Maintained professional composure and calm demeanor when making tough calls and handling challenging situations.
Managed behavior of players, coaches and crowd to facilitate gameplay.
Managed safe and positive environment for players and spectators.
Warehouse Worker
Group Delphi
05.2016 - 08.2016
Drove forklift and made sure orders to clients were set out on time and correct orders.