Alexander Hamilton
BARBERTON,Ohio
Summary
High-performing Experienced Retail Manager with over 15 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
14
14
years of professional experience
Work History
Wellness Director
Healing Souls Wellness Center
Akron , OH
2023.10 - Current
- Run the day to day operations
- Create advertising and marketing for the social media platforms Facebook, Google and Instagram
- Oversee multiple staff members and clients regularly
- Helped the business grow from massage therapy into a wellness center with Yoga, Meditation and Pedicures, and manicures.
Executive Team Leader Service and Engagement
Target
Canton , OH
2021.04 - 2023.10
- Create and maintain a guest centric shopping atmosphere
- Maintaining a Guest Satisfaction Survey of 75% passing company goal of 68%
- Manage a team of 30 to 50 Guest advocates to deliver outstanding guest service
- Coach team to meet and surpass all company metrics including sales, loyalty program, credit card applications, and drive-up delivery times.
Reginal Education Sales Manager
Pevonia International
Cleveland , OH
2017.11 - 2021.04
- Educator and Territory Manager for an International Skincare company
- Managed a portfolio of 100 plus active accounts
- Created and taught various topics for skincare seminars
- Coached service providers and business owners to improve retail sales and revenue
- Created skincare treatments based on individual account needs
- Improved territory revenue by 23%
- Successfully prospect and open new business opportunities.
General Manager
DSW Inc.
Barberton , Ohio
2015.04 - 2017.10
- Coaching staff to meet and exceed in store and online sales goals
- Maintaining 75% guest data capture surpassing company expectation of 60%
- Leader in the Cleveland and Western NY districts for customer rewards enrollment
- Travel to other stores with-in the district to help with additional staffing and training
- Delivered year over year sales growth ranging from 5% to 14%.
General Manager
Ulta Beauty
Akron , OH
2010.01 - 2015.04
- Maintained an 81% guest satisfaction score surpassing the company average of 70%
- Leader in the Cleveland market for guest survey results
- Increased overall store sales year over year
- Coached staff on meeting and exceeding sales goals
- Store operations including visual merchandising, ad implementation and planograms
- Overseeing salon operations
- Coached Salon Manager to develop salon team, improving sales and guest retention.
Education
Advanced Esthetician Licesne - Esthetics
Raphael's School of Beauty Culture
Brunswick, OH2012-09
Skills
- Outstanding leadership ability
- Excellent communication
- Goal Setting and Performance Metrics
- Store operations
- Labor and payroll management
- Human Resource Management
- Inventory Management
- Management Team Building
- Strategic Planning
- Business Development
- Recruitment and Hiring
- Leadership Development
Accomplishments
- Successfully ran a multiple state sales territory.
- Created and implemented Service Menus for multiple Day Spas and Salons.
- Lead annual product workshops and education seminars.
- Increased multiple store metrics through coaching.
- Created training procedural manuals.
- Multi-unit level management trainer and staffing coach.
- Successfully managed locations ranging from 1.5 million to 30 million dollars annually.
Timeline
Wellness Director
Healing Souls Wellness Center
2023.10 - Current
Executive Team Leader Service and Engagement
Target
2021.04 - 2023.10
Reginal Education Sales Manager
Pevonia International
2017.11 - 2021.04
General Manager
DSW Inc.
2015.04 - 2017.10
General Manager
Ulta Beauty
2010.01 - 2015.04
Advanced Esthetician Licesne - Esthetics
Raphael's School of Beauty Culture
Similar Profiles
Anijhea DempseyAnijhea Dempsey
Phone Receptionist at Healing Broken Souls INCPhone Receptionist at Healing Broken Souls INC
Joni CestariJoni Cestari
Medical Technician at Quantum Wellness And Healing Center & SpaMedical Technician at Quantum Wellness And Healing Center & Spa
Cierra DupreeCierra Dupree
Office Manager / Billing Specialist at Mindful Healing Works Wellness CenterOffice Manager / Billing Specialist at Mindful Healing Works Wellness Center