Alexander Hernandez
Fort Lauderdale,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Tax Preparer
United Tax Pros
Orlando, FL
12.2020 - Current
- Provided guidance on financial decisions related to taxes.
- Conducted research on current trends in taxation law to stay up-to-date with changes.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Assisted customers with any questions they had about their taxes or filing status.
- Analyzed financial information such as income statements and balance sheets to calculate tax liability.
- Filed electronically through approved software programs.
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
- Organized paperwork for efficient review by senior staff members.
- Compiled data from clients to accurately complete tax forms.
Customer Service Representative
Republic Services
Fort Lauderdale, FL
02.2024 - 07.2024
- Provided accurate information about products and services to customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Supported sales team members to drive growth and development.
Timeshare Sales Representative
Provacation Sales
Orlando, FL
03.2023 - 08.2023
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Processed credit card transactions quickly and securely.
- Provided excellent customer service throughout the entire sales process.
- Provided guidance on financing options available for timeshares.
- Negotiated prices and closing details with customers.
- Advised clients on various types of investments related to timeshares.
- Identified potential sales opportunities through market research and analysis.
- Developed sales strategies to increase revenue and maximize profits.
- Performed other duties as assigned by supervisor or manager.
- Negotiated and closed deals with minimal oversight.
- Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
Front Desk Receptionist
Gamepoint Event Center
Orlando, FL
08.2022 - 06.2023
- Monitored visitor access control systems including issuing identification badges when necessary.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Greeted customers warmly and made them feel welcome.
- Scheduled and confirmed appointments for clients and staff.
- Greeted visitors to provide information and direct to appropriate personnel.
Education
High School Diploma -
Acceleration East Highschool
Orlando, FL09-2022
Some College (No Degree) - Aviation
Aviator College of Aeronautical Science & Technology
Ft. Pierce, FLSkills
- Call Management
- Consultative Sales
- Information Security
- Product Knowledge
- Data Entry
- Inbound and Outbound Calling
- Customer Relationship Management (CRM)
- Customer Service
- Positive and professional
- Filing
References
References available upon request.
Timeline
Customer Service Representative
Republic Services
02.2024 - 07.2024
Timeshare Sales Representative
Provacation Sales
03.2023 - 08.2023
Front Desk Receptionist
Gamepoint Event Center
08.2022 - 06.2023
Tax Preparer
United Tax Pros
12.2020 - Current
High School Diploma -
Acceleration East Highschool
Some College (No Degree) - Aviation
Aviator College of Aeronautical Science & Technology
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