Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alexander Hernandez-Castaneda

Lehigh Acres

Summary

Personable and reliable with strong commitment to providing excellent customer service and maintaining positive shopping experience. Knowledgeable in handling transactions and managing customer inquiries efficiently. Delivers welcoming environment aimed at enhancing customer satisfaction and loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

McDonald's
06.2022 - Current
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Education

East Lee County
Lehigh Acres, FL

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Team collaboration
  • Employee training

Certification

  • Serve Safe Management, [East Lee County High School] - [2030]

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Cashier

McDonald's
06.2022 - Current

East Lee County
Alexander Hernandez-Castaneda
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