Maria Gallardo
Monroe,NY
Summary
Compassionate and analytical program supervisor with several years of experience in case management, and executive administration. Excel in client assessment, team leadership, and resource management to enhance client support systems, ensuring success in navigating complex cases with sensitivity and effectiveness. Seeking a challenging position to utilize my skills in a dynamic environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Hudson House Program Supervisor
Mental Health Association in Orange County, INC.
New Windsor, NY
10.2023 - Current
- Coordinate engaging activities within the community and psychoeducational groups for individuals with mental disabilities to promote integration into community life and adaptive coping strategies.
- Comply with all applicable regulations, standards, and codes of practice to promote a safe and inclusive environment for staff and participants.
- Implement quality assurance processes designed to improve service delivery.
- Log accurate and prompt records of program activities and results.
- Organize staff's efforts within the program to foster collaboration and efficiency in daily operations.
Patient Service Representative
Westchester Medical Center
Monroe, NY
02.2021 - 10.2023
- Cooperated in cultivating a conciliatory and professional environment for patients, promoting the principles of patient choice.
- Provided translation services for non-English-speaking patients and bridged cultural gaps.
- Facilitated communication between physicians, nurses, administrative staff, and patients.
Administrative Assistant
Catholic Charities
Monroe, NY
03.2015 - 02.2021
- Contributed to the opioid crisis response program's efficiency by providing administrative support to the executive team, including scheduling meetings, managing calendars, and recording outreach efforts.
- Generated and monitored metrics that informed behavioral health services.
- Organized and maintained financial records, ensuring accuracy and confidentiality.
Case Manager
Safe Horizon
Bronx, NY
06.2004 - 03.2015
- Provided case management services, including intake, assessment, crisis intervention, advocacy, and referral, for survivors of domestic violence.
- Supported and guided participants' rehabilitative efforts, per their individualized recovery plans and preferences.
- Collaborated with other service providers and advocated for clients to ensure continuity of care.
- Conduct motivational interviewing through a trauma-informed and culturally competent lens when interacting with participants.
- Exercised meticulous and timely documentation practices.
Education
Bachelor of Science in Finance -
Mercy College
Bronx, NY05.2006
Skills
- Spanish Fluency
- EMR Systems Proficiency
- Case Documentation
- Financial Analysis and Compliance
- Team Collaboration and Leadership
- Crisis Intervention and Counseling
Certification
- CPR and First Aid Certified
- Financial Services License (Series 6 or similar)
Timeline
Hudson House Program Supervisor
Mental Health Association in Orange County, INC.
10.2023 - Current
Patient Service Representative
Westchester Medical Center
02.2021 - 10.2023
Administrative Assistant
Catholic Charities
03.2015 - 02.2021
Case Manager
Safe Horizon
06.2004 - 03.2015
Bachelor of Science in Finance -
Mercy College
- CPR and First Aid Certified
- Financial Services License (Series 6 or similar)
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