Alexander Herz
Los Angeles,CA
Summary
Astute Business Owner successful in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalizing on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
17
17
years of professional experience
Work History
Part Owner
Global Narrow Fabrics
Santa Monica, CA
11.2015 - Current
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Employed prompt decision-making and in-depth research to resolve issues.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Concierge
W Hotel
Hollywood, CA
06.2015 - 11.2015
- Arranged for transportation to and from airport, train station and events for visitors.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Customer Service Specialist
Midway Car Rental
Beverly Hills, CA
09.2004 - 06.2015
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Described product highlights and benefits to help guide purchasing decisions.
- Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Education
No Degree - Political Science And Government
American Jewish University
Los Angeles, CANo Degree - Political Science
Santa Monica College
Santa Monica, CAHigh School Diploma -
Santa Monica High School
Santa Monica, CA06.2002
Skills
- Department Oversight
- Employee Motivation
- Originality and Creativity
- Decision Making
- Word Processing
- Customer Relations
- Multitasking and Prioritization
- Sales Promotion
- Quality Assurance
Additional Information
I bring 20 years of professional sales experience and 7 years of executive experience to the table. I'm also proficient in all microsoft word programs and other software applications. I'm also working on my associate degree after being away from college after many years and then on my bachelor's degree. I also run a textile sourcing business and looking to expand my horizons into other other areas of expertise.
Languages
French
Limited Working
Spanish
Professional Working
Timeline
Part Owner
Global Narrow Fabrics
11.2015 - Current
Concierge
W Hotel
06.2015 - 11.2015
Customer Service Specialist
Midway Car Rental
09.2004 - 06.2015
No Degree - Political Science And Government
American Jewish University
No Degree - Political Science
Santa Monica College
High School Diploma -
Santa Monica High School