Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexander Jones

Milton

Summary

Dynamic professional with extensive experience in customer service and team leadership, notably at Mcdonalds. Proven ability to resolve complex issues and enhance guest satisfaction through effective communication and strategic planning. Skilled in technical troubleshooting and committed to maintaining safety procedures in high-pressure environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

Ruby Tuesday
Milton
01.2025 - Current
  • Maintained high standards of guest satisfaction through swift and polite service.
  • Efficiently prioritized duties during high-traffic periods after evaluating customer needs.
  • Ensured guest satisfaction through feedback collection.
  • Ensured understanding of contemporary dishes, their garnishments, and cooking methods.
  • Ensured compliance with health guidelines during food handling.

Plumbing Apprentice

Aggressive Plumbing
Milton
11.2023 - 11.2024
  • Executed solutions by troubleshooting advanced technical challenges.
  • Resolved customer concerns efficiently to ensure satisfaction.
  • Conducted inspections to fix leaks and adjust piping systems.
  • Installed various plumbing fixtures including sinks, toilets, showers, and bathtubs.
  • Assisted in the repair of plumbing systems ensuring safe water supply.

Correctional Officer

Santa Rosa Correctional Institution
Milton
06.2018 - 05.2023
  • Oversaw daily inmate activities including meals, recreation, and work tasks.
  • Handled crisis events such as riots and disturbances with appropriate force interventions.
  • Utilized physical restraint as needed in challenging circumstances.
  • Oversaw treatment plans tailored to inmates based on mental health evaluations.
  • Executed routine cell inspections detecting unauthorized substances and contraband.

Manager

McDonald's
Milton
11.2013 - 03.2018
  • Facilitated conflict resolution among staff via company policy guidance.
  • Maintained adherence to industry regulations and corporate policies.
  • Assessed team performance, taking action to rectify issues.
  • Directed staff assignments with a focus on achieving specific goals.
  • Coordinated routine activities with a focus on operational efficiency and quality compliance.

Education

High School Diploma -

Milton High School
Milton, FL
06-2012

Skills

  • Team leadership
  • Customer service
  • Technical troubleshooting
  • Time management
  • Interpersonal communication
  • Problem solving
  • Safety procedures
  • Strategic planning

Certification

  • Class D Security License - July 2019
  • Correction Officer Certification - October 2018
  • CPR Certification
  • First Aid Certification
  • Food Handler Certification

Timeline

Server

Ruby Tuesday
01.2025 - Current

Plumbing Apprentice

Aggressive Plumbing
11.2023 - 11.2024

Correctional Officer

Santa Rosa Correctional Institution
06.2018 - 05.2023

Manager

McDonald's
11.2013 - 03.2018

High School Diploma -

Milton High School

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Alexander Jones