Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Alexander Jones

Lake Charles,LA

Summary

Dynamic customer service professional with a proven track record at Uhaul Moving And Storage, excelling in conflict mediation and relationship building. Recognized for enhancing customer loyalty through empathetic communication and personalized solutions, contributing to significant sales growth and high retention rates. Proficient in data entry and committed to delivering exceptional service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Uhaul Moving And Storage
Lake Charles, Louisiana
02.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Grocery Bagger

Market Basket
08.2019 - 08.2020
  • Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
  • Reduced wait times for customers by quickly and accurately bagging groceries.
  • Collected carts from parking lot and designated return locations.
  • Retrieved items for customers and verified prices.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Cook's Assistant

Cotton's Hamburgers
Lake Charles, Louisiana
08.2018 - 08.2019
  • Improved kitchen efficiency by assisting in food preparation and maintaining a clean work environment.
  • Maintained high levels of hygiene and food safety by regularly cleaning equipment, utensils, and kitchen workspaces.
  • Facilitated teamwork among kitchen staff members through clear communication regarding tasks at hand or upcoming needs throughout shifts.
  • Kept an organized kitchen workspace by properly disposing of trash, recycling materials, and breaking down boxes efficiently.
  • Enhanced presentation quality of menu items by applying plating techniques, contributing to positive customer dining experiences.
  • Supported smooth restaurant operations by promptly restocking necessary supplies during peak hours.
  • Enhanced customer satisfaction by ensuring timely delivery of orders through effective communication with the cook and servers.

Education

High School Diploma -

LaGrange High School
Lake Charles, LA
05.2018

Skills

  • Customer service

  • Active listening

  • Critical thinking

  • Data entry

  • Relationship building

  • Computer proficiency

  • Customer relations

  • Customer satisfaction measurement

  • Conflict mediation

Certification

  • ACE - Adobe Certified Expert, Photoshop

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Uhaul Moving And Storage
02.2021 - Current

Grocery Bagger

Market Basket
08.2019 - 08.2020

Cook's Assistant

Cotton's Hamburgers
08.2018 - 08.2019

High School Diploma -

LaGrange High School

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Alexander Jones